What are the responsibilities and job description for the Box Office Ticket Seller (Part-Time) position at Cleveland Cavaliers?
Cavaliers Holdings LLC is committed to delivering unparalleled sports and entertainment experiences fueled by a diverse, equitable, and inclusive culture. We strive to find talent that defines being the DIFF through a “Care – Lead – Engage” (CLE) philosophy across all aspects of our business. If this sounds like a culture you can thrive in, and you enjoy working in fast-paced and high-energy setting, then we want to talk to YOU!
JOB SUMMARY
This is a part-time position required to work weekdays, evenings, and/or weekends, and holidays, as required in a busy and dynamic working environment. Reporting directly to the Ticketing Manager and under the supervision of the Ticketing Coordinator. Responsible for ticket sales and providing excellent customer service for events, by performing the following duties:
RESPONSIBILITIES
- Opens and closes ticket window, as required.
- Accurately process ticket orders as required; accurately process payments.
- Sell tickets for regular events, season ticket subscriptions, playoffs, and promotions.
- Maintains accurate count when selling hard tickets or providing accurate counts of computer-printed tickets.
- Complete daily ticket sales reports. Accurately reconciles balance sheet of cash, debit/credit card payments received, and tickets sold; balances sales and cash float and submits cash to Ticket Coordinator and Ticketing Manager, for audit.
- Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Ticketing Coordinator and Ticketing Manager.
- Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer’s service requests and needs.
- Assists customers in finding their electronic tickets and in downloading the necessary programs to their phones, so they can access their tickets.
- Accurately & promptly relays any complaints or potential issues to the Ticketing Coordinator and Ticketing Manager.
- Able to work independently and handle most box office questions and related tasks with minimal to no assistance.
- Efficiently and courteously answers questions concerning prices, seating, events, and related Box Office questions.
- Files various records and reports. Performs related administrative clerical work as assigned.
- Assists in checking information for accuracy on websites, PCI, e-blasts, and newspaper articles.
- Assists co-workers as required. Other duties as assigned.
CERTIFICATES, LICENSES, REGISTRATIONS
This is a union position contracted to Local 756 IATSE. Employee must be a dues-paying member in good standing or will have to agree to work as a part-time permit seller. Two percent of your gross earnings is deducted as a union deduction. Permit sellers will need to pay a permit fee to agree to union representation for their shift. 4-hour shifts must pay $8, and 8-hour shifts $12; these must be presented to the Ticketing Manager, Ticketing Coordinator, or union steward when you arrive to work.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
- High School diploma or general education degree (GED)
- 3-6 months related experience and/or training, or an equivalent combination of education and experience
- Box Office or guest services background preferred
- Cash handling experience preferred
Skills and Abilities
- Ability to count money and make change, accurately and efficiently
- Ability to listen and follow detailed instructions
- Ability to input data into a computer to process and record sales transactions
- Good communication skills. Listens and gets clarification. Responds well to questions & instructions.
- Able to read and interpret written information
- Good problem-solving skills and organizational ability
- Ability to work independently, and as a member of a team.
- Excellent customer service skills and a sense of public relations.
Computer Skills
To perform the job successfully, an individual should have a strong knowledge of computers. Experience in computerized ticket systems preferred. Experience working with Microsoft Office programs such as Outlook, Word, and Excel. Experience and familiarity with our ticket platforms; Seat Geek and AXS is valued.
Other Qualifications
- Ability to work the ticket window with minimal supervision.
- Ability to work flexible hours including a variety of daytime, evening, weekends, and holiday shifts, as needed. Must be available to work a minimum of 2-3 shifts per month.
- Must be able to speak, read, and write English. The ability to speak and write another language is considered an asset.
- Must have a professional attitude and appearance.
ADDITIONAL INFORMATION
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hand to handle and count coins and currency. Specific vision abilities required by this job include close visions. May be required to sit or stand, for lengthy periods of time.
Salary : $8 - $12
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