What are the responsibilities and job description for the Receptionist - Neurology Department position at Cleveland Clinic?
Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital has contributed to being recognized as the top hospital in the Miami-Fort Lauderdale metro area and remains a top hospital in Florida.
As a receptionist, you will be responsible for handling incoming phone calls, delivering messages, greeting guests and performing other receptionist functions. The receptionist role is vital to providing exceptional customer service to our patients and ensuring that patients’ needs are met.
The ideal future caregiver is someone who:
• Has experience working in the medical field.
• Has experience working with phones and Electronic Medical Record (EMR) systems.
• Demonstrates excellent communication, interpersonal and customer service skills.
• Thrives in a team environment.
By taking this opportunity, you will receive hands-on training that will allow you to enhance your skills, gain experience and advance your career into Office Coordinator, Infusion Scheduler and Division Office Coordinator roles.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Responsibilities:
- Performs receptionist functions for assigned areas/departments. Greets guests and provides appropriate assistance and information.
- Receives, screens, routes and responds to incoming telephone calls.
- Takes accurate messages and ensures timely delivery.
- Complies with privacy and confidentiality policies when communicating with callers and guests.
- Other duties as assigned.
Education:
- High School Diploma or GED.
- Two years of college and/or business school preferred.
Certifications:
- None required.
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- One year of related experience
Physical Requirements:
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
