Remote Customer Service - Texas Only

Are you looking to expand your customer service experience, and gain new career skills? Client Focus is looking for people to join our team! We are looking for people who thrive in an environment that offers freedom, coaching, and career development.

Things you will love about us:

• Full-Time remote work with equipment provided.
• Paid training
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance 
• 401(k) Matched at 100%
• Flexible schedule to fit with your home life so you can thrive inside and outside of the workplace.
• Unlimited coaching
• Personal and Career Development
• 60 hours of Paid Time off per year
• Occasional opportunities for overtime and bonuses
• Weekends and holidays off
• Performance based raises and promotions
• No sales
• No cold calling
• No insurance license required
• Starting pay: $13-$14.50/hr

What does Client Focus do?

Our Customer Service employees work closely with State Farm Insurance Agents to schedule appointments for their existing clients to review their current policies. The goal is to make sure policyholders leave feeling protected and aware of what policies they have.

What does the day-to-day look like?

• Maintain a workload of 20-25 agents.
• Produce 150-200 outbound calls per day to clients to schedule insurance reviews.
• Call to confirm appointments the day before.
• Re-schedule any missed appointments.
• Monthly check-ins with agents to ensure they remain on service.
• Provide excellent customer service to clients.
• Collaborate with other teams in the call center to produce high quality results.

Requirements:

• Employees who can work full-time 40-hour weeks.
• Must have quiet uninterrupted workspace away from distractions
• Ability to communicate via phone, and e-mail.
• Willing to communicate with team members.
• Able to work under low supervision.
• Strong multi-tasking skills.
• Good typing skills.

Equipment Details:

• All equipment will be provided
• Internet upload needs to be 5

 Our Values

Client Focus has a set of eight core values that are nonnegotiable. We make each business decision based upon these things, including our hiring! Familiarize yourself with what is important to us:

• Outcomes-Results matter most; merely working hard is insufficient and sometimes unnecessary.
• Love-We care deeply about our coworkers, customers, and community.
• Customers-We understand and deliver on our customers definition of success.
• Growth-Success is when our employees, customers and our company all grow and thrive.
• Change-We reward and promote people who challenge the status quo and achieve excellence.
• Freedom-People are amazing. Except when you try to control them.
• Stewardship-We treat our customers’ business like our own.
• Team-We are working together to accomplish something great.