Specialist - Client & Partner Services

About the Role:

Support enterprise sales goals of Association products and services to accounting firms, companies and other interested organizations.

You Will:

• Manage many daily operational tasks to support the learning sales process for all B2B clients
• Follow defined Sales Operations processes relating to inbound call/email handling, lead routing, and post-sales operations activities
• Resolving issues and inquiries sent to aicpalearning@aicpa.org or received by phone
• Develop, qualify and route inbound leads to appropriate account manager or business development manager
• Ensure complete and correct entry of client and opportunity information within CRM (Salesforce)
• Enter and process orders on the same day they are received
• Anticipate and quickly resolve or escalate product fulfillment issues to ensure delivery and high client satisfaction.
• Provide first level client technical support for log-in issues, username and password requests, browser issues, course loading problems, or inability to run reports.
• Content provisioning/deployment of on-demand courses for customers
• Prequalifying leads
• Provide client communications support, such as coordinating file transfers and form uploads, sending requested product information or sales literature, and other requests
• Support business development managers and account managers in ensuring new leads and sales activities are captured and maintained in our organization's CRM and other systems
• Create Salesforce reports.
• Create client invoices promptly, including providing vendor and company information to clients
• Coordinate with Accounting to review and manage Accounts Receivable reports to ensure collections
• Maintain to assured processing of all sales, delivery of all client deliverables and a high customer satisfaction level.
• Identify opportunities to improve internal and client-facing processes

You Have:

• Customer focus
• Manage multiple priorities and tasks
• Bachelor's degree

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This role is not intended to be based and/or filled in NYC and therefore the salary is not published. If you are an NYC resident and wish to be considered for this opportunity, please reach out to the recruiter listed on the posting and they will be happy to provide you any further information.