Written Communications Specialist

$13.50/hour and up based on experience

Client Services, Inc. is an 'A ' BBB Accredited call center seeking career minded and highly motivated customer service oriented people to join our team. The Written Communications Specialist exercises discretion and judgement in managing all aspects of letters and strategies. We value our employees and are proud to offer:

• Business Casual Attire
• Paid Training Program
• Comprehensive Insurance Benefits
• 401(k) Retirement Plan and Tuition Reimbursement
• Management Advancement Opportunities

Responsibilities:

• Manage all aspects of letter processes for print, email and fax letters
• Approve any company letter or strategy changes
• Member of the Written Communications Committee
• Manage relationship between CSI and letter vendor
• Regularly compare production letters generated with letter templates to identify any discrepancies, omissions or deviations from the letter template
• Maintain letter version control documentation (copies of previous letter(s)), as well as master spreadsheet with corresponding information
• Manage to and maintain internal and external letter review compliance
• Coordinate with Process Owner for any client letter requirement related Change Requests
• Make changes to letters within CUBS system
• Responsible for securing Legal draft review and formal approvals on all letter changes
• Perform root cause analysis on identified letter issues
• Submit change request forms and act as Process Owner to address identified letter issues
• Respond to Operational inquiries related to letter issues or strategies
• Document letter strategies by client code
• Perform and document letter audits
• Respond to client requests for information related to letters or letters strategy
• Perform regular reviews of all letter strategies to ensure process is functioning appropriately
• Participate in client audits by providing information to Client Relationship Managers related to letters and reviews
• Perform other duties as assigned by management based on the needs of the business

Qualifications:

• Advanced knowledge of Microsoft Word and Excel
• Working knowledge of SharePoint and OnBase a plus
• Effective organizational skills
• Effective project coordination skills
• Excellent written and verbal communication skills
• Associates Degree or equivalent industry, or job-related experience

Client Services, Inc. is an equal opportunity employer.