Business Analyst

GENERAL STATEMENT OF RESPONSIBILITY: Responsible for providing support to Client Services; gather and document business requirements (stories); monitor task list(s) and associated status.

ESSENTIAL FUNCTIONS: 

• Define business need, assess capability gaps, determine solution approach, define solution scope, and define business case for proposed project initiatives
• Ensure quality of delivered initiatives by identifying and involving stakeholders, documenting agile stories, and defining business rules/requirements.
• Ability to assess, communicate and ensure that the technical solution (design) meets the business objective outlined in stories.
• Ensure the quality of the technical solution to requested business functionality by performing user acceptance testing, communicating and prioritizing defects and the remediations.
• Ensure effective implementations and operational readiness by working with operational SME’s to assess training needs, conduct training sessions and informational meetings.
• Maintain personal productivity by prioritizing own work to meet timelines established by manager, and by tracking personal time against assignments.
• Research and resolve business problems by identifying root causes, gathering input from key stakeholders, and researching and recommending appropriate solution options.
• Identify opportunities for improving business processes through information system and non-system driven changes, working with management to determine business need and priorities.
• Improve the efficiency, quality and performance of Client Services by analyzing and documenting processes, systems, and business operations at direction of management.
• Prioritize, organize, specify, model, validate requirements, and document assumptions and constraints.
• Maintain effective operations by analyzing and resolving production problems according to priorities and time frames outlined by management.
• Provide technical consulting to external clients regarding CRL services.
• Liaison between various departments and members of the development team.
• Initiate, develop, and maintain effective working relationships with internal and external clients.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks, participating in professional societies.
• Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
• Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.

Other duties as assigned

JOB QUALIFICATIONS:

EDUCATION:  Bachelor’s degree or equivalent work experience.

EXPERIENCE:   

• 1 year experience in documenting business requirements
• 1 year experience with business process analysis and implementation

SKILLS & ABILITIES: 

• Excellent written and verbal communication skills.
• Ability to work independently with limited direction or as part of a team.
• Should be proactive, methodical, and require little oversight to remain productive and effective.
• Possess strong business process knowledge and the ability to translate performance gaps into improvement opportunities.
• Demonstrated ability to act professionally and build relationships with all organizational levels.
• Ability to actively seek to involve all parties impacted by a specific action or activity.
• Learns quickly and works well under pressure with the ability to manage multiple priorities.
• Detail-oriented, proven problem solver and analytical thinking with exceptional organization skills.
• Must be objective, fair, and consistent with sound judgement and ability to make difficult decisions.
• High level of proficiency with MS Office and Visio.
• Ability to be at work and on time
• Ability and judgment to interact and communicate appropriately with other employees, clients and management

PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions.

The following physical attributes are required for this position:

• Sitting for extended lengths of time
• Close vision requirements due to computer work
• Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone
• Light lifting, up to 10 pounds

EQUIPMENT:  PC and communications equipment.

OTHER:  Work outside of normal business hours, including weekends, may be required.

The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.

• denotes essential job function

An Equal Opportunity Employer

Pay Range: $60,000 - $140,000

Benefits for Full Time Employees:

• Medical, Dental, Vision
• Life/AD&D
• Supplemental Life/AD&D
• Section 125 FSA Plan
• 401(k)
• Short and Long-Term Disability
• Paid Time Off
• Holidays
• Tuition Reimbursement