Customer Care Agent

The Customer Care Agent will play a critical role in CLMBR's relationship with the CLMBR community. The Customer Care Agent will interact with those who have purchased our product and joined our subscription service. As the Customer Care Agent, you will be a key member of the team as we develop our core communications. You will communicate, track and oversee the information a customer has on their machine and their account. As CLMBR grows and expands in the marketplace and broadens its product set, you will be critical in the creating, planning, and methods of how we relate to the users of our products.

Please note this position will require you to work in our Cherry Creek, Colorado office. Relocation assistance is not available for this role.

$41,000 yearly

• Answers incoming customer inquiries regarding delivery, billing issues, product & service questions, and general client concerns
• Responsible for maintaining a consistent CLMBR standard of communication and establishing a positive rapport with every user
• Update customer information in the customer service database during and after each interaction
• Turn frustrated users into CLMBR fans through a positive tone and connection
• Following up with customers to make sure they are satisfied with the CLMBR product, services, and any promotions
• Maintain a positive, empathetic, and professional attitude towards customers at all times

Personal Characteristics of this Position:

• 
  Ability to multitask in a high-intensity environment
• Ability to remain professional and courteous with customers at all times
• Must be available to work occasional nights, holidays, and weekends
• Excellent verbal and written communication skills
• Experience with high volume phones, emails, social media, and live chat conversations
• Team player willing to contribute to a positive team culture

• Minimum of 1-3 years working in a customer service role
• Experience with Zendesk preferred
• Comfortable working flexible shifts over a rotating pattern, including mornings, days, evenings, and weekend shifts (8-hour shifts)
• Strong computer skills
• Ability to adapt to business needs and changes to contribute to the department's long term goals and vision
• Track record of hitting targets in a high-pressure environment to the highest quality standards
• Represent the voice of the customer company-wide to relay feedback and implement improvements

With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient connected fitness machine, engineered with the end-user in mind. CLMBR is built to support the movement the body was made for.

Community- We work as part of a diverse team of individuals who are joined by the pursuit of greatness.

Leadership- We are leaders on this journey. Lead by example and respect those around us. We are accountable for our actions.

Motivated- Each day brings new challenges, and we meet those challenges with thoughtful consideration and precise execution. We motivate each other by providing positive reinforcement and encouragement.

Bold- The first step starts with bravery and boldness to explore the unknown.

Respect- For ourselves, each other, and our customers. We lead with a sense of integrity in our work and in our everyday interactions.