What are the responsibilities and job description for the Student Aid & Scholarships Associate - Career & Financial Services position at Clover Park Technical College?
Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities. CPTC values equity and respect, seeks to create an environment of innovation and excellence, and focuses on student success, lifelong learning, and social responsibility.
The Student Student Aid & Scholarships Associate is responsible for providing excellent customer service to all Clover Park Technical College students, faculty, staff and visitors. The successful candidate will support the College’s mission of Educating Tomorrow’s Workforce by enrolling students in college funding programs; assisting students with questions and concerns about specialized state and federal funding; answering inquiries via telephone, email and in person following CPTC’s policies and procedures as they relate to Student Aid & Scholarships, and the Student Career and Financial Services pillar.
The Student Student Aid & Scholarships Associate is an overtime eligible position.
This position has been designated as a bargaining unit position represented by Clover Park Federation of Classified Employees Local 4789.Perform Student Aid intake processes
May include but are not limited to:
Application Instructions
The Student Student Aid & Scholarships Associate is responsible for providing excellent customer service to all Clover Park Technical College students, faculty, staff and visitors. The successful candidate will support the College’s mission of Educating Tomorrow’s Workforce by enrolling students in college funding programs; assisting students with questions and concerns about specialized state and federal funding; answering inquiries via telephone, email and in person following CPTC’s policies and procedures as they relate to Student Aid & Scholarships, and the Student Career and Financial Services pillar.
The Student Student Aid & Scholarships Associate is an overtime eligible position.
This position has been designated as a bargaining unit position represented by Clover Park Federation of Classified Employees Local 4789.Perform Student Aid intake processes
- Answer inquiries regarding student aid & scholarship/workforce funding processes via telephone, email, in-person, or other approved channels.
- Enter student data into the Student Management System and Financial Aid Management System and review transactions for accuracy.
- Assist in the monitoring of aid eligibility, Satisfactory Academic Progress review and specific program attendance requirements.
- Provide excellent customer service adhering to CPTC C.A.R.E.S. to all stakeholders.
- Participate and assist in the development and implementation of engagement and retention efforts.
- Participate and assist in the development and implementation of departmental and divisional goals.
- Perform regular daily system audits related to student enrollment and financial aid.
- Learn and maintain a working knowledge of CPTC college programs, program entry requirements, and course requisites.
- Learn and maintain a working knowledge of basic funding requirements in order to assist students.
- Conduct student aid workshops and orientations.
- Participate in community financial aid workshops as necessary.
- Participate in group registration as necessary.
- Maintain knowledge of FERPA (Family Education Rights & Privacy Act)
- Participate in on-campus training as scheduled.
- Attend conferences as funding allows and as requested by supervisor.
- Serve on campus committees as assigned.
- Maintain knowledge of federal and state funding rules and requirements.
- Complete and remain current on all required CPTC training.
May include but are not limited to:
- Place and remove SMS holds.
- Create forms and student files.
- Perform other duties as assigned.
- Associates degree.
- Minimum of two year of experience in a customer service role in an office setting.
- Minimum of two years of experience using Microsoft Office Suite including Word, Excel, and Outlook.
- Minimum of two years of experience with data entry.
- Ability to work under pressure and handle high volume services.
- Cannot be in loan default or in loan default repayment plan for any type of student aid. (Upon hire employee will be required to apply and gain approval to access the National Student Loan Database System for the US Department of Education.)
- Bachelor’s degree.
- Fluency in a regionally spoken language (ability to read, write, speak). Spanish preferred, Vietnamese, Korean, Chinese, and Russian.
- Experience working in a college office environment preferably in Student Services.
- Experience with Washington State Community and Technical College Financial Aid Management System and Student Management System.
- Experience in a student-related or student services capacity in an educational setting.
- One year experience in student financial aid.
What is your team like?
We are a team of hard workers, student-focused, working to help students move toward their educational success.
What needs to be accomplished in the first year?
Assisting our team in continuing to provide exceptional customer service to students, faculty, staff, and community.
What is the major objective of the position?
The major objective is for this key position to not only provide excellent customer service to faculty, staff, students, and community, but to business organizations around financial aid.
What does a candidate have to do/be to be successful in this job?
The successful candidate must be able to independently perform varied and complex tasks, have excellent communication skills, attention to detail, ability to multi-task and juggle competing priorities.
What needs to be done first?
The successful candidate will need to learn the basics of financial aid and our expectations around providing excellent customer service.
What is the biggest technical challenge?
The biggest technical challenge will be learning our new upcoming CTC Link software system.
Application Instructions
- Complete application
- Upload resume
- Upload cover letter describing your skills and experience and how they relate to the minimum and preferred qualifications
- Complete Supplemental Questions
Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.
Supplemental Information
At this time, Clover Park Technical College is not sponsoring H1-B Visas.
All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's
suitability and competence to perform in the specific position.
Land Acknowledgement Statement
We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity
Why we work for Washington State's Community and Technical Colleges
There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.
Our History
Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting About CPTC.
Equal Opportunity Employer
Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.
Accessibility Statement
As part of our commitment to equal opportunity, we strive to promote an accessible workplace for all employees, not only physically, but digitally. We are working to enhance our accessible workplace technologies, including an accessible online application system. If you are unable or limited in your ability to use or access www.neogov.com or our Career page, www.cptc.edu/careers you can request reasonable accommodations by contacting Human Resources. To learn more about what Clover Park Technical College is doing to promote technology access for all, please visit www.cptc.edu/accessibility.
Jeanne Clery Statement
Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at http://www.cptc.edu/risk/safety/security This report contains mandated information about current campus policies concerning safety and security issues, required statistics and related information from the past two calendar years. To obtain a paper copy of the report call 253-589-5633/253-861-6464 or online at http://www.cptc.edu/risk/safety/security.
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