Spa Client Experience Coordinator

Award-winning Club Northwest in Grants Pass, Oregon, is at the center of a wellbeing revolution – a celebration of healthy living, welcoming people of all ages, wellbeing, and recreational goals. Chosen as a Top 100 Company to Work for in Oregon and a Top 100 Health Club in the Nation, we provide an environment of wellbeing for each person on our team. If you’re looking to master your craft and being a contributing part of something meaningful is important to you, we just may be the perfect fit you have been looking for.

Our Highest Mission: Our Member's and Guest's experience of wellbeing here now.

Our Truth: Love Conquers All

Our Core Values:

• Choose Abundance
• Practice Excellence
• Own It
• Well Together

The Spa at Club Northwest is searching for a Client Experience Coordinator who will create and maintain a world-class Spa environment that bridges Clients and Staff.

You will be accountable for:

• Spa schedule
• Front desk coordination
• Retail sales
• Day-to-day operations
• Trainings to support product knowledge and world-class customer service.

Job Duties:

• Oversee the day-to-day options of spa.
• Manage & support providers and front desk staff.
• Manage appointment schedule to maximize revenue & potential mistakes.
• Identify & schedule of trainings needed for staff.
• Knowledge of software used to assist with training of staff.
• Manage staff schedules & monitor to stay within budget.
• Assist with goal settings for staff & retail.
• Assist with ordering & inventory.
• Performs other related duties as assigned by Spa Director.

Supervisory Responsibilities:

• Directly supervises employees within the Spa department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interviewing & Hiring
• Training employees
• Planning, assigning, and directing work
• Appraising performance
• Rewarding and disciplining employees
• Addressing complaints and resolving problems.

Qualificatoins:

• Minimum 2 years prior management experience.
• High school diploma or general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Office Suite

Job Type: Full-time

Pay: $35,360.00 - $45,760.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Grants Pass, OR 97526: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 2 years (Required)

Work Location: One location

Salary : $35,360 - $45,760