What are the responsibilities and job description for the IT Support Technician position at CLYNK?
IT Support Technician
CLYNK is a circular economy solutions provider. We make it easy for retailers, brands, redemption operators and everyday people to do the right thing through our consumer-centric “bag-drop” technology solutions. We are the fastest growing mode of beverage container recycling and the most requested option by consumers. Our technology supports recycling at scale across an entire ecosystem including states with Deposit Recovery Systems (aka Bottle Bills) and Producer Responsibility Organizations or Brands who enable customers to recycle with convenient solutions.
Job Description:
Are you interested in getting into a technical role and have no place to start? This may be the opportunity you are looking for. We are currently looking for an IT Support Technician to join our team in our Scotia NY facility. This is not a remote role and will require company paid travel across parts of NY, ME, and New England.
The work schedule is typically 8am – 5pm with weekend and holiday availability required for rotational coverage across all markets. Participate in a rotating on-call support schedule and for emergencies, to include nights, weekends, and holidays, along with other team members between the hours of 5pm to 11pm typically.
Responsibilities:
- Provide help desk support for retail customers via phone, email, and voicemail.
- Educate users on IT procedures and CLYNK equipment usage.
- Utilize software tools to proactively log, troubleshoot, and resolve customer issues, coordinating with resources as needed.
- Support asset purchasing, shipping, receiving and managing hardware/software inventory.
- Streamline and maintain technical support processes, documents, and forms.
- Engage in fieldwork as needed, demonstrating professionalism, situational awareness, and customer interaction skills.
- Conduct client site visits for troubleshooting, requiring a valid driver's license and an acceptable Motor Vehicle record.
Qualifications:
- High school diploma or equivalent; technical education or certification is a plus.
- Strong written and verbal communication with internal and external stakeholders at various levels.
- Self-starter who is adaptable, works well independently with limited supervision and strong attention to detail.
- Basic knowledge of TCP/IP and networking troubleshooting practices.
- Experience with Dell/ Wyse Thin Clients, Raspberry Pi, setup, and management.
- Ability to perform physical tasks, including lifting and moving objects weighing up to 50 pounds.
- Ability to assist with minor mechanical repairs. Experience installing, configuring, repairing, and maintaining printers, monitors, network hardware along with mechanical hardware is a plus.
Why CLYNK?
At CLYNK equality is a core tenet of our culture. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Every day, you’ll have new and exciting opportunities to improve our community and environment. CLYNK is an equal opportunity employer. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
CLYNK offers excellent benefits to support your overall wellbeing. Full-time employees are eligible for medical, dental, vision and disability insurance. We also offer a 401(k) plan with an employer-paid match up to 4%. CLYNK is proud to offer a flexible work environment with a friendly, collaborative, and inclusive culture.