Routing Analyst

We connect @CM.com

CM.com is a fast growing, listed, and global tech company. We offer over 40 software products to our customers, which you’ve probably already touched by receiving text or WhatsApp messages, buying tickets for festivals or while chatting via an AI chatbot for your support questions. We help create the ultimate customer experience for our customers to you, the end user.

All techy stuff, but we believe in people that make the difference. And that is exactly what our bright bunch of ambitious caring colleagues do. Every day. Together. Entrepreneurial people are the beating heart of our club. And this way, we can take on any challenge that comes our way. Our credo has been the same since the beginning in 1999 : “Do what you like, do what you’re good at, and contribute.

”
To help us achieve this mission we are looking for a Routing Analys

t.
What you'll

doAs a Routing Analyst you are part of the Smart Routing Team. This team adds significant value to our SMS, Voice and RCS traffic and works closely together with many other (international) departments. You will step into a dynamic industry that operates globally, 24 x 7 and works on small margins and substantial volumes. You will support the local and global sales teams with your cost and market analyses, helping them close their deals. Our account managers rely on your knowledge to keep their customers traffic compliant globally. You support key decision makers with accurate information to make sure they make the right decisi

on.
Together with our Finance department you keep control over our total SMS expenditure and resolve financial conflicts with our suppliers by performing root-cause investigati

ons.
With the developers and product owner in the Smart Routing Team you think of new ways to optimize the quality of our services and products (better delivery of messages, higher conversion to action, new anti-fraud protect

ion).Job require

ments
What you

• offerBachelor’s d
• egree;You have an eye for detail and like digging into
• data;Affinity with technology is prefe
• rable;You don’t need prior knowledge for the industry, but you are open to
• learn;You are an excellent communicator in English, Dutch is a
• bonus;Preferable you live in travel distance of our office in
• Breda;You are available at least 32 hours a

week.
As a

• personYou are a natural communicator and like to interact with international stakeh
• olders;You have can-do mentality and a continuous improvement minds
• et; andYou are flexible and like working in a changing organi

zation.
Young Professional Program (Trai

neeship)In this role you have the benefit to join the Young Professional Program. As a YPP-participant, you'll engage in monthly training sessions designed to improve your skills and capabilities, both professionally and in soft skills. This traineeship program provides you the opportunity to collaborate with a diverse group of talented individuals from all departments at CM.com, stimulating invaluable networking opportunities within the organ

ization.
Join the Young Professional Program and start a journey of personal and professional growth. Don't miss out on this chance and kickstart your career with this tra

ineeship!
Benefits of worki

ng @CM.comAs a new Club Member at CM.com, you will join a global, inspirational, high-tech, and highly dynamic environment. To help you connect with your new colleagues, we organize a 3-day Global Onboarding program at our headquarters in Breda. This program offers a deep dive into the culture of CM.com and is filled with informative, practical, and fun activities. An exciting program will be waitin

• g for you!
  Healthy lunch for everyone,
• every day;We've got shuttle mobility cards and company cars to ensure all our employees can get aro
• und easily;Pension plan of 8% of your mont
• hly salary;25 holidays per year and the option to purchase an additional 10 day
• s annually;Employee Share Purchase Program that offers a discount on purchasing comp
• any shares;We offer internal and external training courses like the CM Academy to help you develop prof
• essionally;To promote knowledge sharing, we organize different types of Meet-Ups with externa
• l speakers;Many fantastic social events: Weekly drinks in our CM bar, board game nights, karaoke party, quarterly events, vitality week, ski trip, wine tasting, and more. We have a wide range of activities to suit everyone's

interests.
If you're ready to join the Club, don't hesitate t

o apply now!
We are open, humble, and welcoming to everyone, regardless of age, culture, background, gender, or religion. Everyone gets to hang out backstage and enjoy the VIP de