Regional Training Coordinator

The role of the Regional Training Manager is to effectively represent Catalano Management, LLC, provide leadership and team member support to achieve the company’s restaurant objectives through training and development activities.

Responsibilities:

Support, teach, develop and provide feedback on operational excellence to achieve Dunkin’ and Catalano Management standards, support company operations upon request.

Work with Operations Team to achieve business goals and growth.

Develop internal candidates to build multi-levels of management within the organization.

Meet every new hire ensure everyone is receiving the proper introduction & orientation, tour of the facilities & received the welcome.

Development and oversight of in-store Team Member training. Ensure all stores are minimum 90% compliant with mandatory training, i.e., Streamline Training, Window Readiness, New & Trending, etc.

Train and conduct Brand standard Food Safety Visits and Ops Connects. Work with Store Manager and Team members to ensure a minimum score of 80%.

Work with District Managers to develop Action Plans to address insufficient training requirements. Follow through to ensure completion within the Plan’s parameters.

Work with DM’s on the rollout process for operational initiatives, marketing promotions, and new systems and procedures.

Development and ongoing updating of curriculum, training materials, workshops and job aids to support operations.

Develop, plan, organize logistics and execute ongoing developmental training sessions.

Provide ongoing support for Store Managers to improve results in sales, guest service, profitability, food and health safety, and operations.

Weekly opening visits to evaluate guest experience and Team Member performance. Ensure that Managers, Assistant Managers, Shift Leaders, and Team members are proficient on the floor and properly executing all stations, meeting DT times, updating Redbook, maintaining equipment, and follow procedures to company standards.

Weekly evening/closing visits to ensure Closing Team Members are trained and executing proper guest experience, Redbook, equipment maintenance, and closing procedures. On the spot training and work with District Manager to attain goals.

Weekly report of all activities, observations, and operational concerns.

Work with maintenance manager to ensure proper cleaning and maintenance of all equipment.

Cover District Manager vacation, extended periods of time off.

In-store support of underperforming stores.

Competencies of a Regional Training Manager:

Building Trust: Interacts with others in a way that educates and gives them confidence in performing the expectations of the company. Operates with integrity, keeps commitments.

Coaching: Able to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas. Able to identify training opportunities for current leadership and trainees to successfully pinpoint development for each individual.

Communication: Clearly convey information and ideas through a variety of methods to individuals or groups in a manner that engages employees and helps them understand and retain information. Able to comfortably speak in front of large groups.

Developing Others: Plan and support of the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.

Executing Excellence: Keeping the company’s vision and values at the forefront of decision making and action. Able to represent new initiatives with conviction. Be the “voice” of change.

Motivating Others: Using interpersonal skills and methods that motivate and guide individuals toward higher levels of performance; modifying' behavior to accommodate tasks, situations, and individuals involved.

Impact: Establish a positive, confident and dynamic presence. Creating a good first impression, commanding attention and respect, showing an air of confidence. Able to handle difficult conversations and situations with confidence and poise.

Continuous Learning: Consistently staying current with all processes and procedures. Quickly learn and implement new processes and procedures to a masterly level ability to teach.