Software Developer - Digital and Web

Hiring Manager Summary: We have an exciting career-building opportunity for an individual on our web development team who brings depth in C# and the Microsoft tech stack and a troubleshooting skillset. This team pioneers use of effective patterns of modernization that are thin sliced for delivery and release and which leverage a mindset of modern frameworks. The team relies on SOLID principles, CSS and responsive work driven through SQL server databases, with automated production releases using blue/green deployments through Azure to support zero downtime during the day. The team uses Sitecore as the content management system, Azure, C#, ASP.net, MVC, HTML, CSS, JavaScript, front-end responsive frameworks (such as Vue.js), and SQL. The ideal candidate will offer a background in operations work and site reliability engineering, sufficiently deep in application development to offer a high caliber focus on tools on interrogating operational infrastructure and finding ways to resolve issues. The preferred candidate will be able to clearly articulate how they support code in production along with developing new code, leveraging a mix of finding patterns and keen interest to learn new technologies, systems and agile ways of working. If you bring a growth mindset and keen interest in collaborating to foster empowerment, innovation and transparency, CUNA Mutual Group wants you to join our IT team and help us achieve our mission of a brighter financial future being accessible to everyone. Job Purpose: Provide professional and technical support in the development, installation and maintenance of business systems solutions. Assist management in solution development and system activities. Act as a Leader on medium to large initiatives, including mentoring staff as needed. Job Responsibilities: Independently perform analysis and design in translating business requirements into technical specifications, present options, evaluate and recommend solutions. Drive out unperceived business needs, leverage existing solutions (across CUNA Mutual, publicly available, vendor packages, etc.) where appropriate. Identify and communicate the area-wide impact of interrelated activities. Proactively identify and communicate process and system improvement ideas to IT or business. Develop application code according to the acceptance criteria. Proactively strive for continuous improvement and continuous integration and delivery with IT and business. Guide the development of business systems solutions from conceptualization through stabilization using various computer platforms. Provide leadership, technical guidance and training to professional staff in planning/roadmapping, estimating, and quality assurance on medium to large initiatives. Provide constructive feedback to individual team members and their respective manager regarding performance on initiatives and support work. Develop, test, implement, document and maintain high quality business systems solutions on various computer platforms, adhering to established methodology and practices, and in accordance with acceptance criteria. 1 Develop and maintain a high degree of client-specific knowledge and associated business systems knowledge commensurate with work experience. Collaborate effectively with management, development team members and clients to influence solution development decisions. Maintain knowledge of application development technologies, methodologies, and standards. Acquire and effectively apply new technical skills as driven by business need and/or technology advancements. Develop and maintain a good understanding of industry trends and proactively communicate issues of relevance to decision-makers. Promptly and professionally assume ownership and respond to customer requests. Perform and guide others in root cause analysis, impact analysis, problem determination and problem resolution support. Collaborate with appropriate business and IT staff throughout the problem resolution process. The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. Job Requirements: BS in MIS or CS or equiv trade-off in related education and related professional work experience. 3 1/2 years work experience in IT with the most recent 24 months work experience as a Business System Analyst or equivalent trade-off in related professional work experience within the last 3 years with demonstrated achievement and progressive responsibilities. High level of proficiency demonstrated in a business environment with the last 3 years in at least 4 of the following: Application development life cycle Modern business solution design and development practices Current Microsoft development environment Web Application Development and Cloud Technologies Business application support of internally developed and vended solutions within the CMFG architecture Service and API development, SOA Demonstrated superior working knowledge of application development concepts in a multi-platform computing environment, including application development life cycle, n-tier development, object oriented design, etc Demonstrated breadth of knowledge of information technology concepts and deep expertise in application development in at least one business system area, including business application, information and/or technical architecture design experience. Demonstrated good judgment and reliability Demonstrated skills in translating business requirements into technical design, initiative planning and organization for medium to large size initiatives and providing leadership to a team of developers. Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing. Proven ability to provide a high level of customer service. Physical Job Analysis: While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job Analysis: What is the average amount of time on the job for a new incumbent, who meets all minimum requirements, to learn most aspects of this position. 36 months 2. Identify and describe this position’s most typical challenges or problems. Work collaboratively with business clients to understand business requirements and overall system requirements. Independently perform analysis and design, and translate the business requirements into technical design and architecture. Lead self and others in writing new programs (or vendor package integrations) or modifying existing programs (package configurations) to meet the business needs, utilizing current standards and methodology. Act as Primary Contact for production systems, responsible for resolving any production issues that arise during normal business hours as well as off-hours. Lead self or others in resolving production problems through problem resolution and root cause analysis. Retains detailed knowledge of applications and business processes they support through initiatives and support activities. Test and debug programs thoroughly to ensure a high quality system delivery. Learn the business processes and develop strong relationships with the business clients/partners. Proactively seek out process improvements. Lead three or more developers. 3. Identify and describe this position's most complex duties and challenges or problems. Understand global requirements, evaluate existing systems (vendor packages or existing in-house solutions), develop alternatives, present recommendations and design solutions. Lead and provide guidance to staff. Employ good judgment and creativity in recommending innovative and value-added solutions. Perform application integration, understanding application interfaces, analyzing complex networks and ensuring performance through the entire business process. Learn new technology as business needs demand and apply efficiently and effectively. 4. Training and Workflow Guidance: (check one). ( ) Position does not conduct training or give workflow guidance to other staff in own work area. ( x ) Position does conduct training or give workflow guidance to other staff in own work area or customers on a regular basis: A. Training: 10 % of time spent training on a weekly basis To the following positions… Number Grade Classification Title(s) 1-7 230 Business System Developer 1-7 235 Business Systems Analysts 1-4 240 Business Systems Consultants 1-7 Consultants Contract Programmers/Consultants 1-3 interns College or High School students B. Work flow guidance: 25 % of time spent providing workflow guidance on a weekly basis To the following positions… Number Grade Classification Title(s) 1-7 230 Business System Developer 1-7 235 Business Systems Analysts 1-4 240 Business Systems Consultants 1-7 Consultants Contract Programmers/Consultants 1-3 interns College or High School students 5. Job Impact/Nature of Work…..Please elaborate on: • How standardized are duties • Types of decisions made and frequency • Degree of review of completed work and by whom/Amount of independent action • Degree of analysis and judgment and planning required • Degree/Amount of financial impact While there is a methodology for systems development work, an individual Business Systems Consultant must employ judgment and sound decision-making in determining when to apply which parts of the methodology. In designing a new system, or modifying an existing application, service level issues may result from a poor design. This could impact all users of the system, and can directly impact service to our credit union and member customers. In an on-call situation, the consultant may be the only person working to resolve the problem, and needs to be able to work independently with high quality. Errors can result in network outages, delays in paying claims or collecting premium, lost productivity in business areas. 6. Internal/External Contacts.....Please elaborate on the position’s contacts inside and outside the company and the purpose/nature of the contacts necessary to perform job duties. WHO.............PURPOSE /NATURE OF CONTACT...................FREQUENCY Business System Consultants have daily contact with business and IT managers and officers, to understand business strategy, processes, business requirements, impacts of production problems, testing, as well as responding to customer requests, etc. External contacts may include package vendors, consultants, contract programmers, etc. Frequency of external contacts ranges from none to daily. They may have credit union or member contact, depending upon the systems they support. 7. Are there any unusual physical conditions surrounding your work that can be considered disagreeable (such as heat, cold, wet, fumes, noise, etc.) and/or are you exposed to any accident and health hazards? If so, please give examples and occurrence frequency. Common conditions involved with this work include: daily extended exposure to personal computer keyboards and screens, stress due to deadlines, production problems, visibility of issues, multiple initiatives and priorities, after-hours calls which may require coming in to work in the middle of the night or over the weekend, etc. Criteria for Advancement: CRITERIA FOR ACCEPTABLE PERFORMANCE AT LEVEL I (grade 230) Consistently meets expectations on all job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL I TO LEVEL II (grade 235) Meets all and exceeds on many of the expectations in the Level I job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in the minimum requirements of Level II. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL II TO LEVEL III (grade 240) Meets all and exceeds on many of the expectations in the Level II job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in minimum requirements of Level III. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL III LEVEL IV (grade 245) Meets all and exceeds on many of the expectations in the Level IIII job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in minimum requirements of Level IV. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL IV LEVEL V (grade 250) Meets all and exceeds on many of the expectations in the Level IV job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in minimum requirements of Level V. 235 Job Responsibilities: 35% Develop, test, implement, document and maintain high quality business systems solutions on various computer platforms, adhering to established methodology and practices, and in accordance with acceptance criteria. Implement and coordinate approved solution deliverables and activities. Proactively strive for continuous improvement. 15% Provide technical guidance and training to professional staff on application processing on small to medium sized initiatives. Provide technical guidance on problem resolution. Provide constructive feedback to individual team members and their respective manager regarding performance on initiatives and support work. 15% Perform systems analysis and design in translating business requirements into technical specifications, (independently for small initiatives and with some assistance for larger initiatives). Proactively identify and communicate process and system improvement ideas to IT or business. 15% Promptly and professionally assume ownership and respond to customer requests. Independently, perform root cause analysis, impact analysis, problem determination and problem resolution support. Collaborate with appropriate business and IT staff throughout the problem resolution process. 10% Develop and maintain client-specific knowledge and associated business systems knowledge commensurate with work experience. 10% Maintain knowledge of application development technologies, methodologies, and standards. Acquire and effectively apply new technical skills as driven by business need and/or technology advancements. The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. Job Requirements: 1. BS in MIS or CS or equiv trade-off in related education and related professional work experience. 2. Most recent 18 months work experience as a Business System Developer or equivalent trade-off in related professional work experience with demonstrated achievement and progressive responsibilities. 3. High level of proficiency demonstrated in a business environment with the last 3 years in at least 3 of the following: Application development life cycle Modern business solution design and development practices Current Microsoft development environment Web Application Development and Cloud Technologies Business application support of internally developed and vended solutions within the CMFG architecture Service and API development, SOA 4. Demonstrated working knowledge of application development concepts in a multi-platform computing environment, including application development life cycle, n-tier development, object oriented design, etc. 5. Demonstrated skills in translating business requirements into technical specifications, initiative planning and organization, and providing technical leadership to 1 or more developers 6. Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing. 7. Proven ability to provide a high level of customer service. Physical Job Analysis: While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job Analysis: What is the average amount of time on the job for a new incumbent, who meets all minimum requirements, to learn most aspects of this position. 24 months 2. Identify and describe this position’s most typical challenges or problems. Work collaboratively with business clients to understand business requirements. Translate the business requirements into technical specifications. Lead self or others in writing a new program or modifying an existing program to meet the business needs, utilizing current standards and methodology. Act as Primary Contact for production systems, responsible for resolving any production issues that arise during normal business hours as well as off-hours. Lead self or others in resolving production problems through problem resolution and root cause analysis. Continually expand knowledge of applications and business processes they support through initiative and support activities. Test and debug programs thoroughly to ensure a high quality system delivery. Learn the business processes and develop strong relationships with the business clients/partners. Proactively seek out process improvements. Lead one or more developers. 3. Identify and describe this position's most complex duties and challenges or problems. Develop specifications for changes to existing complex application programs, or write specifications for new programs with complex business rules. Lead self or others in writing and/or maintaining complex business rules within application programs. Independently resolve production problems on programs and systems developed by others. Employ good judgment in determining where to find help, when necessary. Understand complex networks to perform impact analysis. Learn new technology as business needs demand and apply efficiently and effectively. 4. Training and Workflow Guidance: (check one). • ( ) Position does not conduct training or give workflow guidance to other staff in own work area. • ( x ) Position does conduct training or give workflow guidance to other staff in own work area or customers on a regular basis: A. Training: 10 % of time spent training on a weekly basis To the following positions… Number Grade Classification Title(s) 1-4 230 Business System Developer 1-2 235 Business Systems Analysts 1-4 Consultants Contract Programmers/Consultants 1-2 interns College or High School students B. Work flow guidance: 15 % of time spent providing workflow guidance on a weekly basis To the following positions… Number Grade Classification Title(s) 1-4 230 Business System Developer 1-2 235 Business Systems Analysts 1-4 Consultants Contract Programmers/Consultants 1-2 interns College or High School students 5. Job Impact/Nature of Work…..Please elaborate on: • How standardized are duties • Types of decisions made and frequency • Degree of review of completed work and by whom/Amount of independent action • Degree of analysis and judgment and planning required • Degree/Amount of financial impact While there is a methodology for systems development work, an individual Business Systems Analyst must employ judgment and sound decision-making in determining when to apply which parts of the methodology. In an on-call situation, the analyst may be the only person working to resolve the problem, and needs to be able to work independently with high quality. Errors can result in network outages, delays in paying claims or collecting premium, lost productivity in business areas. 6. Internal/External Contacts.....Please elaborate on the position’s contacts inside and outside the company and the purpose/nature of the contacts necessary to perform job duties. WHO.............PURPOSE /NATURE OF CONTACT...................FREQUENCY Business System Analysts have daily contact with front line business and IT staff and managers, to understand business processes, business requirements, impacts of production problems, testing, as well as responding to customer requests, etc. External contacts may include package vendors, consultants, contract programmers, etc. Frequency of external contacts ranges from none to daily. They may have credit union or member contact, depending upon the systems they support. 7. Are there any unusual physical conditions surrounding your work that can be considered disagreeable (such as heat, cold, wet, fumes, noise, etc.) and/or are you exposed to any accident and health hazards? If so, please give examples and occurrence frequency. Common conditions involved with this work include: daily extended exposure to personal computer keyboards and screens, stress due to deadlines, production problems, visibility of issues, multiple initiatives and priorities, after-hours calls which may require coming in to work in the middle of the night or over the weekend, etc. Criteria for Advancement: CRITERIA FOR ACCEPTABLE PERFORMANCE AT LEVEL I (grade 230) Consistently meets expectations on all job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL I TO LEVEL II (grade 235) Meets all and exceeds on many of the expectations in the Level I job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in the minimum requirements of Level II. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL II TO LEVEL III (grade 240) Meets all and exceeds on many of the expectations in the Level II job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in minimum requirements of Level III. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL III LEVEL IV (grade 245) Meets all and exceeds on many of the expectations in the Level IIII job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in minimum requirements of Level IV. CRITERIA FOR CONSIDERATION FOR ADVANCEMENT FROM LEVEL IV LEVEL V (grade 250) Meets all and exceeds on many of the expectations in the Level IV job functions outlined in the job description, as measured against the performance objectives and competencies in the employee performance appraisal. Demonstrated proficiency in minimum requirements of Level V. Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status. Base Salary Range: $66,263.00 - $116,229.00 CUNA Mutual Group’s insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded. Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.