CNB Bank, Debit Card Associate

We’re NOW HIRING for enthusiastic, self-motivated individuals with positive attitudes for a Full time Debit Card Associate position at the Clearfield Branch. The Debit Card Associate supports the bank’s frontline and clients in addressing debit card related inquiries. They are required to have excellent communication skills and be able to effectively facilitate communication with the bank’s debit card vendors, clients, and employees regarding inquiries and resolution of issues.  : See It, Own It, Solve It and Find a Way to Say Yes. If this sounds like you please APPLY TODAY!

Below is a list of essential job functions.  Additional responsibilities may be assigned in the position.

PROVIDE ENHANCED CLIENT SERVICE

Continually meet client and coworker expectations and established goals and objectives by serving clients and coworkers under the guidelines of Bank service standards. Discover client needs, develop solutions, and implement plans to exceed client goals and expectations. Find a way to say yes! Respond to inquiries, manage complaints, and resolve problems to provide an unforgettable banking experience.

FOSTER OUR CULTURE

Possess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration. Be the source of exceptional client and employee experiences. Seek opportunities to support volunteerism in the local community’s awareness events, increase the bank’s outreach, and foster new business.

EMBRACE TECHNOLOGY & CHANGE

Embrace change and new technology in order to stay up-to-date with competitor and industry-wide debit card and payment solutions and services. Display an openness to embrace new technology and learn new software systems to support bank products and services when applicable.

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

In order to ensure high quality experiences for clients and employees, the debit card associate will be held accountable to perform an assigned list of daily responsibilities accurately and with strong attention to detail. This list of daily responsibilities includes, but is not limited to, debit card maintenance, processing applications, card ordering, preparing customer letters, and processing disputes.  Associate must adhere to all policies, procedures, and client service standards. Associate must possess good time management skills, organizational skills, and ability to prioritize as necessary.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Take advantage of training and learning opportunities presented to further increase knowledge of the debit card system and other eSolutions products and services including credit cards, internet banking, and mobile banking. Seek out training opportunities to stay up to date with applicable regulations. Continue professional development by voluntarily participating in elective courses, webinars, and off site seminars. Opportunities to advance within the role include a promotion to Debit Card Associate II. Level II role includes higher expectations and additional responsibilities including leading implementation of debit card projects, additional cross training on credit card and internet banking systems, and managing debit card BINS.  The Debit Card Associate II supports Saturday phone bell hours on a rotating schedule.

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and a skills inventory is listed below.  A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.

LANGUAGE SKILLS:   Ability to read, comprehend, and interpret documents.  Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.  Ability to communicate to clients directly and effectively.

TECHNOLOGY SKILLS: Ability to use telephone systems and possess good computer skills including email, internet and intranet use.  Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to solve challenging problems involving several variables in a standardized situation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employees may be required to travel.

The noise level in the work environment is usually moderate. 

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet) 
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!
  
  Eligibility requirements apply.

EOE/AAP: M/F/Vet/Disability 

By submitting an application for considering you are agreeing to the following disclosure statement: I certify that all information I have provided in order to apply for and secure work with this employer is true, complete, and correct.  I expressly authorize, without reservation, the employer, it’s representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and education institutions and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using truthful and non-defamatory information in a lawful manner, in the employment process and all other persons, corporations, or organizations for furnishing such information about me. I understand that this employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state, or federal law.

If I am hired, I understand that I am free to resign at any time, with or without cause and with or without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and with or without prior notice, except as may be required by law.  This application does not constitute an agreement or contract for employment for any specified period or definite duration. 
I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard.
This Company does not tolerate unlawful discrimination in its employment practices.  No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her sex, race, color, religion, national origin, genetic information, citizenship, age, disability, or any other protected status under applicable federal, state, or local law.  This Company takes all complaints of harassment seriously and all complaints will be investigated promptly and thoroughly.

I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect will be sufficient cause to 1) eliminate me from further consideration for employment or 2) may result in my immediate discharge from the employer’s service, whenever it is discovered.

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