Account Manager Commercial Lines

ProAssurance's family of companies has a unique and unwavering focus on our team members. We strive to achieve best-in-the-world status by attracting, hiring, and retaining top industry talent. We work together within our integrated family of companies, no matter the line of business, department or location. We ask, listen and respond to what matters most to team members. We thank you for your interest in career opportunities with ProAssurance! An exciting opportunity exists to join the ProAssurance family of companies! We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1,000 team members operating in all 50 states, we are well-positioned to offer career opportunities to individuals interested in professional growth. This position supports ProAssurance Agency. Preference is for this position to be based in Birmingham AL. Job Summary: The Account Manager role is to work within their assigned book of business and alongside the Account Executive to meet or exceed the ProAssurance Agency customer satisfaction and service standards, while achieving the commercial lines growth and retention objectives. Essential Duties and Responsibilities: 90% - Supports Account Executive with submissions, renewals, and carrier relationships. Proficiently navigate multiple insurance carrier rating and policy systems. Coordinate, triage and distribute agency new business submissions to appropriate Account Executive. Process policy changes and endorsements as directed by the Account Executive. Prepare summary of insurance as needed for account review and/or client meetings. Review and identify policy renewals for re-marketing to maintain competitive advantage and customer retention. Oversee/deploy downloads of policies, endorsements, and other related policy documents from multiple insurance carrier systems into the agency management system. Process invoices for the Account Executives. Delivery and follow-up of renewal applications & questionnaires. Identify and report material changes on renewal applications & questionnaires to Account Executive. Release all policy documents in a timely manner. Assist with quoting renewal accounts within carrier rating systems. Responsible for accurately inputting & maintaining customer, submission, and policy information into the agency management system. Prepare and release certificates of insurance as requested by insureds or third parties. Assist in reporting claims to carriers and accurately input and maintain claim data & records within carrier and agency management system. Follow a paperless workflow and written procedures at all times. Secondary Responsibilities: 3% - Participate in the deployment, execution and tracking of marketing campaigns. 3% - Assist in development and implementation of growth & retention strategies. 2% - Maintain accurate prospect records with the agency management system. 2% - Perform special projects as directed by management. Qualifications: Bachelor’s degree is required. Minimum of 2 years of sales and/or customer service experience required. P&C insurance license required or obtained within 60 days of employment. Demonstrate strong interpersonal and relationship management skills. Self-starter with ability to work independently. Effective and professional communication skills. Works well in a team environment. High degree of accountability to prioritize work with strong attention to detail. Experience with Microsoft Office Suite.