General Position Description / Responsibilities
Under the supervision of the Customer Service Manager, a Customer Service Representative is responsible for processing inbound and outbound calls to the point of resolution, including customer service assistance, inquiries, and complaints. He/she will provide the highest quality service while ensuring that the caller’s needs are met.
Customer Service Representatives will focus on meeting monthly goals in NPS, CPE, AHT, and more.
Responsibilities and Duties
Requirements:
Benefits:
Since 1987, Coach-Net has been providing peace of mind to our members and supporting them with benefits that help them enjoy the RV lifestyle to the fullest. When our members need assistance, Coach-Net is ready to respond 24/7, 365, with the best Customer Service Agents, to help them through their journey! Coach-Net is focused on serving the unique needs of our members to help them enjoy the RV lifestyle.
Our Mission is to create a carefree RV experience so everyone can focus on making memories with their family and friends.
Our Vision is for Coach-Net to be recognized as the RV market leader for providing peace-of-mind protection and delivering exceptional service that our customers recommend to family and friends, and our partners prefer for their clients, and the employees are proud to offer!
Come Join the Family!
For an inside look at Coach-Net, visit coach-net.com/join-our-team.
Coach-Net Core Values
Honesty
Humility
Integrity
Family
Excellence
Courage
Servant's Heart
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