What are the responsibilities and job description for the Office Manager position at Coastal Health?
Coastal Health is currently searching for an Office Manager to join our growing team.
This position's benefits include,but are not limited to: competitive wages, health insurance, life insurance, vision insurance, dental insurance,short & long term disability, 401k, up to3 weeks paid time off, 7 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company.
The Office Manager handles or manages the daily operations of the medical office, including managing the staff, the office accounts, and other daily administrative operations.
Responsibilities:
Supervises the day-to-day functions of the staff that includes front office, medical assistants, referral coordinator, and others.
Engages in a daily huddle covering motivation, urgent needs, the forecast for the day, staffing and more.
Manages daily patient volume including new patient referrals and patient retention.
Acts as a liaison between support staff and home office, sharing any updates and pertinent information.
Controls provider time off and schedules.
Ensures the office is properly staffed according to budget and MGMA baseline recommendations.
Controls employee payroll and time off.
Completes and revisits the Manager Quick Start Guide regularly.
Maintain a smooth, efficient flow of administrative operations, ensuring that patients are served as efficiently and effectively as possible.
Overseeing the condition of the medical instruments and office furniture and replacing/ maintaining them; when required,
Managing medical records and systematic paperwork for each patient.
Managing and ensuring smooth medical billing and claims for the patients by submitting the claims on time to insurance companies, processing the insurance companies requests and providing statements for those patients with unpaid balance on bills.
Keep current with changes in employment and privacy laws, HIPAA requirements and other relevant laws and regulations related to medical office operation.
Responsible for recruiting the right staff, training, coaching them and checking their discipline and performance regularly.
Supports and upholds established policies, procedures, objectives, quality improvement, safety, environment and infection control, and codes and requirements of accreditation and regulatory agencies.
Coordinate/create medical and office supply orders; Evaluate inventory levels based on anticipated usage; Create and maintain par levels within supply order system; Record deliveries; Restock inventory with FIFO approach (First in, first out); Communicate moved product (items moved from facility to facility).
Education: Bachelor's degree preferred, preferably with coursework in health care administration.
Experience: Minimum three - five years of healthcare experience required, including one year of management or specific leadership experience in health care.
Performance Requirements:
Knowledge:
Knowledge of medical practices, terminology, and reimbursement policies.
Skills:
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in problem solving.
Skills in verbal and written communication.
Abilities:
Ability to read, interpret, and apply policies and procedures.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.
Education: Bachelor's degree preferred, preferably with coursework in health care administration.
Experience: Minimum three - five years of healthcare experience required, including one year of management or specific leadership experience in health care.
Performance Requirements:
Knowledge:
- Knowledge of medical practices, terminology, and reimbursement policies.
Skills:
- Skill in planning, organizing, delegating, and supervising.
- Skill in evaluating the effectiveness of existing methods and procedures.
- Skill in problem solving.
- Skill in verbal and written communication.
Abilities:
- Ability to read, interpret, and apply policies and procedures.
- Ability to set priorities among multiple requests.
- Ability to interact with patients, medical and administrative staff, and the public effectively.
