I.T. Systems Support Specialist

Description

• Participates in new staff orientation, provides basic level training and further education as needed.
• Develops end-user documentation, especially on new products and services.
• Prepares project status reports and distributes to appropriate department managers.
• Ensures that backup, recovery and security procedures are set up, performed and verified as planned and necessary; Monitors Network.
• Manages Netsmart data base including building business units as needed.
• Develop queries and specialized reports for staff use.
• Analyzes needs and prepares workflow documentation with focus on clinical, finance and administration. Adheres to best practices and HIPAA compliance.
• Assist in the analysis of agency’s technological needs and goals and the design and implementation of appropriate hardware and software. Provides cost/benefit analysis. Gives feedback to Department managers. Participates in IT based task forces.
• Ensures applications are being effectively deployed and utilized by staff.
• Serves as a resource to management and staff on business processes and system/application use, support and best practices.
• Maintains detailed understanding of clinical, financial and administrative work processes and procedures, including HIPAA compliance.
• Participates in budget planning and project management to accomplish agency goals.
• Assists in obtaining cost estimates and proposals for budgeting and contracting purposes.
• Serves as help desk support for staff, shares on-call responsibility for maintaining active systems and sets up Audio/Visual equipment for meetings and provides assistance to users.
• Maintains master inventory system and sign-out for equipment including laptops, iPads, air cards, printers, mobile devices, projectors and other capital items.
• Identifies opportunities for improvement. Investigates options.
• Performs application upgrades/maintenance, data integrity process and database cleanup.

Requirements

Education and Work Experience Requirements:

• Bachelor of Science in Information Technology, Computer Science, Management of Information, Electrical Engineering or related field
• Three (3) years’ experience working in Information Technology with Healthcare experience preferable.
• Two (2) years’ experience working in a SQL database developing reports and queries

Preferred skills:

• Proficiency in Microsoft Office Suite/Office 365 and Windows 10/11.
• iPad and iOS knowledge and setup/configuration experience.
• Active Directory and Power Shell scripting experience.
• Microsoft Server 2016/2019 support.
• Microsoft SQL Server configuration and query development.
• Microsoft Terminal Server setup and management experience.
• Microsoft Exchange on-site or cloud based support experience.
• Comodo End-Point Protection Support.
• DocuSign account management and document configuration programming.
• Barracuda Email Security support.
• IBM MaaS360 MDM device configuration and application distribution.
• Experience with Zoom meetings and large participant events.
• Support and programming experience with NEC phone and voice mail systems.

Other Requirements:

• Must be fully Vaccinated for COVID 19
• Ability to safely and successfully perform the essential job functions consistent within the guidelines of ADA, FMLA, OSHA and other federal, state and local laws
• Must be able to lift and carry up to fifty (50) pounds with or without the use of assistive devices

BENEFITS:

• Rewarding Work Experience 
• A Chance to make a difference in our patients and their families lives
• Competitive Wages
• Flexible Working schedules, evenings, and weekend hours
• 403(b) with employer match
• Employee Assistance Program 
• Verizon Wireless Discount
• Generous Paid time off including Vacation, MD Sick & Safe Leave & Extended Leave time 
• Excellent Health Benefits

                    O Medical, Dental, & Vision Plans

                    O Employer funded Health Savings Account and Health Reimbursement Account

                    O Wellness Plans

                    O Employer-paid Disability plans