Director

The Director impacts the way our team delivers customer solutions, collaborates as a team, and provides transformational leadership across the board for our or customers. The Director of Delivery plays a significant role in creating meaningful work for our consultants, defines processes, and innovates on accelerators that help drive better engagement with customers. Additionally, this individual will work to recruit, hire, staff and train consultants into the practice. The Director of Delivery will play a significant role in taking the organization to the next level of performance, helping to scale the organization and capabilities.

**This opportunity requires the Director to be located within Miami or driving distance to Miami, and willing to be on-site regularly.

There are several areas that the qualified candidate will be focusing on:

• Client Relationship/Customer Satisfaction, and Leadership
• Project Executive Oversight Key Accounts
• Resource Management & Team Utilization
• Building Best Practices and Participating in our Center of Excellence
• Delivery Team Management, Career Management, and Team Development
• Developing Consulting Pyramid, mentoring, and hiring team members
• Develop Accelerators to help support the practice and team
• Optimize internal teams with metrics

Role Responsibilities:

• Demonstrated success delivering consulting and implementation services
• Strategy: Collaborate with the senior leadership team to innovate and achieve company objectives
• Strategy: Develop key accelerators to help increase time to value to our customers and a standardized methodology for onboarding employees and customers
• Manage team to meet the annual team utilization target, inclusive of your billable time. Demonstrates ability to be billable on key customer projects or phases
• Provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports on a project(s); handle the performance feedback and annual review processes for direct reports
• Support recruitment, selection, staffing and onboarding of consultants to projects; assist in qualifying opportunities and work with people managers and consultants to assess project fit
• Collaborate with project teams to address potential issues around scope, solutioning, cost, and refines future scoping models to drive better efficiencies
• Proven ability to build, manage and foster a team-oriented environment.
• Provide leadership, coaching, performance feedback and resources to associates
• Be a clear and consistent communicator with the team and leadership
• Proactively sense and solve problems as they come

Experience/Skills Required:

• 8-10 years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce
• 4 years of experience leading groups of 20 individuals distributed nationally
• 8-10 years of experience delivering business solutions on the Salesforce platform; demonstrated ability to speak to the delivery approaches and considerations for different sizes and scales of projects and clients across Salesforce clouds
• Certified on the Salesforce.com Platform and Associated Accreditation
• Excellent communicator who can easily understand business requirements and think on their feet
• 2 years of channel management experience
• Entrepreneurial Self Starter, who is good at setting expectations and managing to timelines and deliverables
• Must have full-time permanent US work authorization

Additional Preferred Experience/Skills:

• Bachelor’s Degree preferred, or equivalent experience

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly and annual bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce ecosystem; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events, and the Holiday Party to Top All Holiday Parties
• Quarterly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.