What are the responsibilities and job description for the Customer Support Specialist I position at Coastline?
Customer Support Specialist (Fully Remote)
Full-time
Shift: 40 hours/week
Working Hours: M-F, 8am-6pm Pacific Time Zone
Pay: $16.00/hr USD
About Us
Coastline Academy is the Modern Driving School. Founded in 2017, Coastline Academy is a driver education company whose behind-the-wheel operations make us the largest in the country. We are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes.
If you love helping people, are passionate about offering a high quality experience to our community and want to join a fast-growing team who are focused on road safety, we want to hear from you. Our business hours are 7am to 8pm PST, 7 days a week. You can learn more about what we do at coastlineacademy.com
About the Role
We’re looking to grow our team of support Coastliners!
- Support our internal and external customers through Zendesk and Slack
- Customers seeking driver education who contact us by phone, ticket, or chat. New students typically want to understand the process of getting a driver’s license, to book lessons, and to reschedule. We maintain an exceptionally high standard for customer care, making this role a critical function at our company.
- Our driving instructors - we help to maintain their lesson schedules and act as liaisons between instructors and students, ensuring a seamless experience for both.
- Collaborate with other departments including engineering, instructor management, and fleet
- Escalate issues to the appropriate team while maintaining communication with the our customers
- Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes
About You:
- Some experience in a support role
- A track record of a high standard of customer care
- Experience with contemporary apps such as Zendesk and Slack
- Comfortable with technology - we use multiple apps and online services, including our own, (we’ll teach you to navigate them with ease!)
- A genuine passion for calmly, patiently, and empathetically helping people
- Effective writing and speaking skills with a great tone of voice
- A proactive, get-things-done attitude
- Comfortable working remotely
Learn More About What We Offer!
We are an Equal Opportunity Employer. That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.
Salary : $16 - $0
