Director Corporate Facilities and Services

Job Overview

The Director, Corporate Facilities and Services will lead and manage departments in support of the Charlotte, NC, SouthPark area corporate facilities, office operations, interior design, and space planning field locations, and accountable for people development; capital and P&L operating budgets; administrative and reporting tasks; and department multimillion-dollar operating budget for a 220,000 sq. ft. campus consisting of three buildings and 800 employees. Responsible and accountable for the execution and, or support of the Headquarters, Field Corporate Services functions and activities, including workplace and facility strategies space planning and building, renovation projects at Headquarter Buildings Reception, guest management, and meeting space services Central Printing, copy services, mailroom, shipping and receiving Headquarter Facilities management and maintenance Corporate Campus events Company Store Operations including on-site beverage equipment and maintenance Third-party contract services and relationships including janitorial, landscaping, vending, and other building services related to facilities and grounds.

Duties & Responsibilities

• Corporate Services. Lead a team consisting of 10 exempt salaried, non-exempt, hourly employees and part-time, and temporary workers; manage operational agreements, contracts, and budgets for the Shipping and Receiving Center; Corporate Main Switchboard; Corporate Guest Services, and Reception; Meeting Space Management; Corporate Food, and Beverage Services; and Third-Party Janitorial, Custodial and Landscape Services; Direct Mail; Print Shop Services, and Documentation Projects. Maintain relationships between CCBCC and national accounts for FedEx, Pitney Bowes, Veraction, and others, support Field Operations record retention policies, documentation, and information through administrative partnerships, relationships at local branches and offices. Manage the operation of Classic Corner Beverage Campus Store to ensure sufficient merchandise stock for employee purchases as well as the utilization of inventory controls via POS transactions system and breakeven P& L. Support Chairman’s Office, Corporate Secretary’s Office and Other Functions on special Office and Meeting Space Projects, such as Quarterly Board Meetings, Annual Shareholder Meeting, Affinity Group Meetings, and Other Meeting Activities Support team; maintain responsibility for the logistics of Conference Room and Common Meeting Booking System through Outlook Calendar properties on the Cloud; Co-lead and facilitate Corporate Campus Engagement Ambassador Team of cross-functional representatives to ensure the workplace environment is meeting the needs of our employees, guests and visitors as well as manage Workplace Policies
• Corporate and Field Services. Corporate Facility Operations and Maintenance. Lead team of 10 non-exempt, hourly Facilities Technician and a range of third-party service providers, including a partnership with property management firms. Manage facilities management and maintenance services for building infrastructure Coordinate preventative maintenance program and audits for the safe and efficient working of facilities in partnership with Property Owner, Property Manager, and building tenants Schedule and manage all outside service providers for maintenance activities, repairs, and service
• Lead a team of interior design, and space planning Senior Managers; partnered with HR to develop Facilities, Security, and Safety workplace strategies to enable the safe and productive operation of our office workspace. Deliver interior design and space planning services to support sustainability, ergonomics, teamwork, and collaboration; lead and manage space renovation and building projects; manage computer-assisted facilities management software and partner for Space Planning and Move Management; and manage a central repository for all building and infrastructure real estate agreements, drawings, certifications, permits, project documents
• Administrative Function Manage Corporate Services expense budgets, capital planning, and related People administrative tasks; all Reporting and Communications relating to Function and Departments; accurately process and report accounting activities including function allocation, chargebacks for FedEx, Print Shop and Postage in partnership with Accounting and Finance department; manage logistics of departmental processes, policies, and procedures; maintain all Post Office Boxes and Business Reply Mail permit for Corporate Offices, subsidiaries as well as funding for postage and BRM permits. Manage specific project costs associated with SendSuite (Pitney Bowes Product), Online Shipping via Veraction, and others

Knowledge, Skills, & Abilities

• 10 to 15 years in Office Services, Facilities Management, and Administrative Services Functional expertise or experience in Property Management and Business Operations
• Some knowledge of Real Estate Must have the ability to lead, motivate and develop a diverse, cross-functional staff of salaried, hourly, and PT team including third party providers
• Proactive oral and written communication skills, including broadcast, effective communications to the large campus network
• Most of the job requires normal physical effort associated with an office environment
• Requires routine standing, walking, reaching, bending, and lifting of material weighing up to 25 lbs. infrequently
• Some after-hours and weekend oversight and supervision for projects, service, and Company Events required
• Professional and responsive servant leadership manner at all times
• Experience dealing with C-Level Executive Offices and Senior Management a plus prioritization
• Ability to manage long and short-term initiatives and effectively prioritize multiple and evolving events, projects, activities; including delivery of P&L
• Must be detail-oriented and be able to identify and execute continuous improvement areas of opportunity
• Possess critical thinking and creative skills to solve issues and improve operations Project management skills
• Ability to maintain effectiveness in varying environments be flexible to changes
• Possess the ability to analyze and identify high-cost areas and explore alternative methods of doing business
• Capable of working well under pressure and meet deadlines
• Organizational Awareness Perceiving the impact and implications of decisions on various components of the organization

Minimum Qualifications

• Associate’s degree or up to 3 years of college or technical school
• Knowledge acquired through 7 or more years of work experience
• Driver’s License
• Facilities Management Certifications
• Commercial Real Estate training
• Office Administrative Services proficiency

Preferred Qualifications

Engineering (Mechanical, Industrial, Structural), Construction, Facilities Management, Hospitality Management

Work Environment

• Office Environment, walking on busy streets and parking lots across three Corporate Campus facilities
• Office Hours: 8a to 5p daily (Team with staggered hours to meet demands of Corporate Campus between hours of 7a and 6p E.T.)
• Limited Travel