IT Technical Support Specialist

Coca-Cola Northeast
Syracuse, NY Full Time
POSTED ON 10/31/2023 CLOSED ON 1/8/2024

Job Posting for IT Technical Support Specialist at Coca-Cola Northeast

ABOUT COKE NORTHEAST:

We are Coca-Cola Beverages Northeast, one of the largest Coca-Cola bottlers in the US. United, we are world-class people producing, selling, and distributing iconic beverage brands to the communities we champion and serve. We get stuff done through our unwavering dedication to our values: quality, integrity, commitment, resourcefulness, and diversity. Join our growing family!


WHY JOIN COKE NORTHEAST
?

  • Work with some of the most recognized brands in the world: Coca-Cola, Sprite, Dr. Pepper, Monster, and Moxie (just to name a few)
  • Huge career growth opportunity as we expand our reach in the Northeast
  • Highly competitive pay/compensation
  • A fast-paced, get-stuff-done work environment that celebrates success as a family
  • Money-saving programs: tuition assistance, fitness reimbursement, and scholarship opportunities
  • Discounts with Verizon, GMC, Disney, Ford, and other companies
  • An excellent benefits* package:
    • Insurance available Day-1 of employment with a very low premium- health, dental, vision, life, and short/long-term disability
    • Stellar retirement investment opportunities- 100% company-matched 401k or pension depending on location
    • Paid vacations, holidays, personal, and sick days


Keep reading below to learn about the specifics of this position. Regardless of role or location in our company, we are proud to be one team!


  • Benefits vary by position, location, and union governance.


Job Description

The Client Technician is responsible for configuring, installing and providing support for PC, printer and mobile technologies including ruggedized hand-held equipment.


Essential Duties & Responsibilities


  • Configure and install client devices including but not limited to PC’s, printers, smart phones, cell phones and ruggedized hand-held computers
  • Receive, assess, troubleshoot and resolve technical issues
  • Log and manage incidents using ‘Service Now’ ticketing system
  • React to escalation notices to expedite resolution by prioritizing and rebalancing multiple requests
  • Multi-task in a multi-functional environment while maintaining service level targets
  • Coordinate system upgrade schedules
  • Train end users on various hardware and software solutions
  • Travel to Sales Centers and Production Centers within assigned territory to perform installations and hold training sessions


Job Requirements


  • Associate’s degree or equivalent in Computer Science or related field required
  • 6 months – 1 year of experience working in a Client Technician or related position required
  • Proficiency in Windows and Android operating systems
  • Demonstrated technical ability with PC and mobile hardware configurations
  • Working knowledge of network connectivity
  • Ability to analyze changes and consistently apply standard policies and procedures
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to complete work within defined service targets in situations with tight turnarounds and deadlines


DISCLAIMER
:

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to, or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. We get stuff done as ONE TEAM!


BACKGROUND VERIFICATION
:

Coke Northeast requires all applicants to undergo a criminal background verification process prior to commencing employment with the Company. Employment with Coke Northeast is contingent on the satisfactory completion of a pre-employment background check. Depending on position, drug screen results and/or driving records, including minor moving violations, will be evaluated according to Coke Northeast’s guidelines to determine eligibility for the position.


EQUAL OPPORTUNITY EMPLOYER STATEMENT
:

Coke Northeast is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.


SEARCH TERMS
: Coca-Cola, Coke, Bottler, Beverage, Truck, Driver, CDL, Merchandiser, Sales, Service, Distribution, Delivery, Manufacturing, Production, Customer, Warehouse, Logistics, Forklift, Stocking, Business, Finance, Marketing, IT, #bestest_place_to_work_evah!!!

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Salary.com Estimation for IT Technical Support Specialist in Syracuse, NY
$74,872 to $108,167
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