Assistant Store Manager (109)

Cockerham Food Mart located at 1115 East Stuart Drive, Galax, VA is looking for full-time Assistant Manager.

Position is responsible for assisting the Store Manager by providing leadership, development and motivation of Store Associates. Position is required to deliver excellence in customer service and support the assigned store in maximizing sales and revenue growth while meeting all operational goals and standards.

Essential Duties and Responsibilities include but not limited to the following:

• Promote a culture of “Excellence in Customer Service” by exhibiting a complete commitment to meeting our customer’s needs.

• Greets customers in a friendly manner as they enter the store, provides fast and efficient service, and “Thanks” the customer.

• Promote an atmosphere of high energy, positive attitude, and sales focused staff.

• Ability to resolve/mediate complaints and problems as they arise from customers and employees.

• Ability to maintain a calm professional attitude under stressful conditions.

• Accurately rings customer’s sales on register, receives money, and gives correct change, refunds cash for returned merchandise and/or exchanges merchandise.

• Uses other specialized equipment to process customer transactions i.e. lottery/lotto machine, gas console (if needed), various trucker and in-house credit accounts, etc.

• Assist Store Manager in recruiting, completing hiring requirements, training and developing an effective and engaged store staff.

• Assist Store Manager in meeting customer expectations by providing a well-stocked, clean and overall appealing store conditions.

• Prepare weekly employee schedules; develop work plans and assignments for store employees as assigned by Store Manager.

• Ensures compliance regarding all company policy, procedures, and practices.

• Adheres to and follow all Federal Labor Guidelines, OSHA policies, and regulatory requirements.

• Provide the safest possible environment for employees and customers.

• Assist Store Manager in maintaining operation records, prepares daily reports in a timely manner.

• Assist Store Manager in monitoring and controlling both cash and inventory, to include completing store inventory orders and partner with our venders to ensure in-stock conditions are consistently kept.

• Responsible for the supervision of store employees during manager’s absence.

• Assist with providing coaching, counseling and progressive discipline as needed on order to develop/improve staff with direction of the Store Manager.

• Provide communication to staff on policies, procedures, and best practices and keep Store Manager informed on any employees or store needs.

• Assumes other duties and responsibilities as assigned by Store Manager to accommodate operational needs.

Qualification/Requirements:

· High school diploma or equivalent.

· 21 years of age or older.

· Valid Driver’s License.

· Access to a vehicle.

· Proven leadership experience and/or history of a successful Assistant Manager or Retail Assistant Management experience.

· Ability to develop and motivate a highly effective team from two to twenty store employees.

· Excellent leadership and communication skills.

· Ability to complete basic mathematical calculations (addition, subtraction, division, and multiplication), learn budgeting and to assist in meeting target budget and operational goals.

· Available to work weekends, holidays, and extended hours when and if necessary. Must be available for all shifts as assigned by Store Manager.

· Ability to perform physical tasks, lift up to 50 pounds, stand for long periods of time (up to 10 hours), climb ladders, tolerate chemical smells such as gasoline, tolerate cold temperatures (38 degrees).

· Will have advanced experience in customer service

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Work Location: One location