What are the responsibilities and job description for the Hostess/Maitre'D position at Coco Maya?
Job Summary:
We are seeking a friendly and outgoing Host to join our team as we continue to flourish through the streets of Little Italy. As a Host, you will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere we want to also guarantee that you have a passion for Hospitality and Tourism as we thrive to meet all standards within all industries. Your main responsibility will be to greet and seat guests, ensuring their needs are met throughout their dining experience and assisting in any and all receptionist tasks that include phone conversations, bookings, customer service, and note taking.
Responsibilities:
- Welcome guests with a warm and friendly demeanor
- Manage the flow of guests by accurately estimating wait times
- Escort guests to their tables and provide menus
- Assist in answering phone calls and taking reservations
- Maintain cleanliness and organization of the host/host station
- Collaborate with servers and kitchen staff to ensure smooth operations
- Provide excellent guest service by addressing any inquiries or concerns
- Handle guest complaints or issues with professionalism and escalate when necessary
Skills:
- Previous experience using a POS system preferred
- Excellent communication skills, both verbal and written
- Strong knowledge of restaurant operations and guest services
- Ability to multitask in a fast-paced environment
- Exceptional interpersonal skills for effective guest relations
- Demonstrated hospitality skills with a focus on providing exceptional service
- Familiarity with Aloha POS system is a plus
Join our team and enjoy the benefits of working in a dynamic restaurant environment. We offer competitive pay, flexible scheduling, opportunities for career growth, and a supportive team atmosphere. If you have a passion for hospitality and enjoy helping others, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position and does not include every task or responsibility that may be required.
Job Type: Full-time
Pay: $17.00 - $19.19 per hour
Benefits:
- Employee discount
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $17 - $19