CRM Functional Consultant

POSTED ON 2/18/2022 CLOSED ON 1/10/2023

Job Posting for CRM Functional Consultant at Cognizant Microsoft Business Group

Join a team of passionate thought leaders in a dynamic and collaborative environment!  Cognizant Microsoft Business Group (MBG)’s Applied Innovation - Dynamics team is growing fast and we’re looking for our next Sr. Functional Consultant to join us. 

What impact will you have in this role?

Every role at Cognizant MBG is equally important in the grand scheme of things and everything we do is team work. Through team work, building relationships internally and at times with clients, understanding context at all times and  what is important, and getting comfortable with influence and persuasion you will stand out as an expert in your field. As a Sr. Functional Consultant you will have an opportunity to not only proudly own the solution together with your team, but also to share your experience, mentor others and contribute to continuous improvement of internal processes. We will always want to hear what you have to say!

What will you be doing day-to-day?

As a Sr. Functional Consultant your primary responsibility will be to work on projects. You are an excellent communicator and will be responsible for leading requirement gathering sessions, identifying client’s needs and transforming them into Dynamics 365/CRM solutions in collaboration with the Architect. You will be the product owner and ensure continuity and tracebilty of requirements throughout the project lifecyle.

In addition, you will collaborate with the development team to configure the solution using CRM workflow technology to automate business processes. You will keep current of the latest releases in Dynamics technologies and as such may participate in pre-sales activities such as demos and estimation.

Some of your responsibilities may include training and demoing the solution to the client at the end of a release, or sprint or project.

You will always be part of a team and never work in isolation – unless you are focusing on configuring the solution!

Some travel may be required.

 What type of experience do you need to be successful in this role?

  • 5 years doing business process reengineering and business process development
  • 5 years working directly with clients, leading requirement gathering session, advising on how best to implement and maintain complex projects, translating needs and requirements into solutions and ensuring traceability and continuity are there throughout the project
  • Deep functional knowledge and familiarity with the most current Dynamics 365 Business Applications: Sales, Customer Service, Field Service, (Dynamics for Marketing, Customer Insights are a bonus)
  • 5 years implementation support – configuring solutions using workflow technology to automate business processes
  • Excellent communication - demonstrated experience standing in front of a room to either identify and collect requirements or to guide training and help users become confident working with the latest technology
  • 2 years of experience and advanced domain knowledge in one or more vertical industries: manufacturing, financial services, government, legal, healthcare, property management
  • Always keeping current with the latest releases and updates in Dynamics technologies
  • Exposure to enterprise planning and delivery tools such as JIRA or Azure DevOps
  • Agile Software Development experience


What personality traits and other capabilities are important for this role?

Our consultants are self-motivated and pragmatic with strong problem-solving skills and a passion for crafting great solutions coming with a wealth of experience or talent that enables quality software delivery. They understand the best approach to architecture and development is through blending technologies and methodologies appropriate to the task at hand. The goal is to contribute to the clients’ long lasting success to enable us to expand our business and clientele.


What education and certification credentials are needed for this role?


Ideally you will have 1 or more of the following certifications:

  • Microsoft Power Platform Dynamics 365 Core| Exam MB-200
  • Microsoft Dynamics 365 Sales | Exam MB-210
  • Microsoft Dynamics 365 Marketing | Exam MB 220
  • Microsoft Dynamics 365 Customer Service | Exam MB-230
  • Microsoft Dynamics 365 Field Service | Exam MB-240
  • Microsoft Power Apps Dynamics 365 Developer | Exam MB-400


Does the role require travel?


We encourage our team members to meet with our customers in person for at least 20% of the time they are working together.  This may require travel outside of normal working hours.


Security Responsibility:

All employees must act in accordance with The Cognizant Microsoft Business Group (MBG)’s corporate security standards.


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