What are the responsibilities and job description for the IT Service Desk Technician (Hybrid) position at Cognizant Technology Solutions?
We are seeking a passionate, high energy, IT Service Desk Technician to join our growing and dynamic organization. Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are seeking someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!
About Cognizant:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Why choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
Qualifications:
Educational Requirement Associates Degree preferred; HS Diploma required
Relevant Experience
1 year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associate’s Degree.
2 years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.
Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.
Technical Proficiencies:
Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
Network connectivity, dial up and wireless systems troubleshooting skills
Knowledge on active directory, domain controllers, password reset tools, etc.
Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud
Work experience with Global clients (preferred)
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Willing to work in a 24x7 environment
Understanding Contact/call center metrics
12 months of Overall IT Service Desk experience (IT Retail Store support preferred)
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Other Requirements
Handle L1/L1.5 calls originating from Retail Stores
Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
Create & Update Knowledge Document
Work with L2 team on improving L1/L1.5 Resolution
Perform approved L2 troubleshooting steps
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 18 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
About Cognizant:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Why choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
Qualifications:
Educational Requirement Associates Degree preferred; HS Diploma required
Relevant Experience
1 year of IT Service Desk/Help Desk experience in a 24x7 operations with an Associate’s Degree.
2 years of IT Service Desk/Help Desk experience in a 24x7 operations with a HS Diploma.
Experience in use of Service Desk voice, email, chat and ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point, etc.
Technical Proficiencies:
Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
Network connectivity, dial up and wireless systems troubleshooting skills
Knowledge on active directory, domain controllers, password reset tools, etc.
Knowledge on Mobile Device Management for Apple devices (iOS) using VMware AirWatch or through AWS Cloud
Work experience with Global clients (preferred)
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Willing to work in a 24x7 environment
Understanding Contact/call center metrics
12 months of Overall IT Service Desk experience (IT Retail Store support preferred)
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Other Requirements
Handle L1/L1.5 calls originating from Retail Stores
Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
Create & Update Knowledge Document
Work with L2 team on improving L1/L1.5 Resolution
Perform approved L2 troubleshooting steps
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 18 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Salary : $36,800 - $46,600
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