What are the responsibilities and job description for the Workplace Technology Analyst position at Cognizant Technology Solutions?
About Cognizant :
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
- A career in one of the largest and fastest growing IT services providers worldwide
- Ongoing support and funding with training and development plans
- Opportunity to work for leading global companies
Job Summary:
This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Resources company via a Technology Hub. Working with a team of Support Analysts both locally and around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM. You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction
Responsibilities:
- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Installing, configuring and supporting end-user equipment and devices
- Management of hardware failures – co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
- Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
- Event and Townhall Unified Communications Support (Webex, Microsoft Stream)
Skills Required:
- Strong Level 1 / Level 2 Desktop Support Experience (Face to Face and Remote Support Experience)
- Strong Operating System and Application Support Experience like Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex
- Experience with Mobility / Mobile Device Management / In Tune Support
- Experience with Apple iOS and Android OS
- Strong Communication and Customer Service Skills
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.#LI-AP3COGTAG
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
