What are the responsibilities and job description for the AWS Technical Operations Analyst position at Cognizant United States, Cognizant Technology Solutions?
We are Cognizant Artificial Intelligence Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them.
With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate and scale the most desirable products and delivery models to enterprise scale within weeks.
AWS Technical Operations Analyst
*You must be legally authorized to work in USA without the need for employer sponsorship, now or at any time in the future *
Job summary:
1. Required Skills :Technical Skills : AWS Datalake, SQL Domain Skills : Life Science - Sales & Marketing
Programming : Python
Fluent with below AWS Services
AWS - IAM
AWS Admin
AWS GLUE
AWS Autoscaling
AWS Backup
AWS CLI
AWS Cloud
AWS Cloudtrail
AWS CloudFront
AWS Cloud9
AWS Cloud Map
AWS EC2
AWS Elastic BeanStalk
AWS Elastic Load Balancing
AWS Elastic Blob Storage
AWS ElasticCache
Amazon API Gateway
Amazon Aurora
Amazon CloudFront
Amazon CloudSearch
Amazon CloudWatch
Amazon DynamoDB
Amazon EBS
Amazon EC2 Auto Scaling
Amazon Elastic File Store Amazon Kinesis Amazon Relational DB Amazon Route 53
Amazon S3
AWS RDS AWS Route53
2. Experience: 5 to 9.5 yrs.
3. Provide ticket based support to customer queries. Well aware of ITIL Support modules for Incident, Change, Service Request, Problem and Knowledge Management
4. Roles & Responsibilities Service Management:
Responsible for the project tasks assigned - Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure - Manage queue effectively and allocate tasks to the team based on an allocation plan. Service Tracking: - Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.) - Conduct peer reviews and ensure quality of deliverables. Service Execution: - Comply to defined process during task execution (including problem management, KEDB management etc.). Knowledge Management: - Contribute and participate proactively in knowledge sharing sessions - Provide complete KT to support teams before any production release. People Management: - Manage and mentor the mentees (team) - Provide inputs for development of learning plan for the team - Act as a buddy for new hires - Shares recommendation towards Performance management and recognition of team members. Contribution to Org Initiatives: - Adhere to Organization policies and procedures - Participate in project and organization initiatives led by the Delivery leadership - Contribute new ideas and innovative approaches at work, including CSI themes.
Certification(s) Required GOOD TO HAVE IN AWS, PL-SQL
#LI-PF1 #CB #Ind123
Recommended Skills
- Amazon Cloudfront
- Amazon Dynamo Db
- Amazon Elastic Compute Cloud
- Api Gateway
- Autoscaling
- Backup