What are the responsibilities and job description for the Guest Experience Specialist position at Cognizant?
DESCRIPTION:
Your focus is to create the guest experience, always conscious of your role in supporting the business. Be observant and anticipate the guests’ needs and communicate all to the next shift.
REQUIREMENTS:
- A warm outgoing personality that is comfortable in social gatherings.
- Organized, able to prioritize, and have strong time management skills.
- Assertive while being flexible and a team player.
- Positive and able to motivate all team members to offer hospitality service which exceeds guests’ expectations.
- Must be available to work weekends, days, evenings, and holidays
- Must be able to work overnight shifts (rotation)
RESPONSIBILITIES:
- Create the guest experience and anticipate the guests’ needs
- Communicate your shift activity to the next team shift
- Always maintain guest service standards at the Front Office.
- Solves guest-related problems within scope of authority, including complaints and billing discrepancies.
- Assisting guests with the self-service kiosks and troubleshooting common issues
- Handle guest requests including luggage storage and delivery of items
EDUCATION AND/OR PREFERRED QUALIFICATIONS:
- Minimum formal education of high school diploma or GED with college degree.
- A minimum of 1-year prior Industry experience in hospitality or client-centric professional services.
- Excellent communications skill (oral & written)
- Computer literate. Prefer strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook). Prefer experience with StayNTouch hotel automation systems.
- Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
- Must have employment eligibility in the United States.
- Honest, trustworthy, discreet, and careful with confidential information
PHYSICAL REQUIREMENTS:
- Walking and standing are required the rest of the working day.
- Must be able to exert a well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift to 50lbs. occasionally.
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