What are the responsibilities and job description for the L3 Technical support position at Cognizant?
We are looking for L3 Technical Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
MANDATORY SKILLS & RESPONSIBILITIES
Field Service Deskside engineers provide Level 3 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling
RESPONSIBILITIES
- Provide Level 3 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries
- Install desktop/Laptop software using approved tools
- Troubleshoot operating system
- Troubleshoot connection issues with LAN/WAN
- Update tickets with accurate and timely records of work performed, and resolution detail
- Maintain and contribute to a knowledge base
- Coordinate hardware warranty repair
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Perform additional tasks (end user/infra related) when required
- Participate in projects
- Strong understanding and skills in SLA, KPI Management
- Must be able to walk long distances
- Must be able to lift up to 50 lbs without assistance
- Will often work in dirty, hot or cold environments.
- May need to work while kneeling
- May require climbing ladders or using lifts, Pau
- May require rotating shift work
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 27 2023
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Salary : $43,000 - $54,400
