What are the responsibilities and job description for the Field Service Technician position at Coherent, Inc.?
Coherent Inc. is a leading global manufacturer and service provider for laser sources and photonics technology used in the scientific, commercial and industrial markets. For over 50 years, Coherent has been providing high-performing, reliable photonics-based solutions that have become the enabling tool in many applications.
The successful candidate will be responsible for performing the on-site installation, preventive maintenance, repairs, and training for projects integrated with low power CO2, ultrafast, and fiber laser sources/systems. This role will play an important role in serving as a company liaison between customers, technical support, engineering, and administrative teams.
This position is located in the greater Austin, Texas area.
- Play a critical role in leading delivery of the service needs of our customers
- Perform on-site installation, training, preventative maintenance, repairs, and upgrades of complex laser sources and optical systems
- Troubleshoot and diagnose product issues directly with customers, technical support teams, and business unit engineering
- Provide remote service and visual support as needed to ensure optimal product performance
- Advise management on customer satisfaction, product quality/reliability, and continuous product improvement
- Support sales related activities and process applications as needed
- Manage a local and/or an on-site inventory of service spare parts
- Approximately 60% travel required
Education and Work Experience:
Required Qualifications
- Associates degree, technical certificate/degree, or technical equivalent
- U.S. citizenship is required
Desired Qualifications
- 3 - 5 years laser or photonics field experience
- Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
- Technical reading, writing, and schematics comprehension experience
- Exceptional customer service skills
- Command of the verbal and written English language
- Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
- A highly functional individual both independently and within a team environment
