What are the responsibilities and job description for the IT Support Specialist position at Coherent?
Primary Duties & Responsibilities
- Provide first level support for Coherent Corp employee's IT related issues in a courteous and responsive manner.
- Provides support, test & evaluation of hardware and software, imaging and system updates, network and fiber cable installation.
- Provides basic PC and software hands-on training for users.
- Builds new PCs and laptops for deployment to users.
- Responds to and diagnoses problems through independent and collaborative troubleshooting.
- Practice asset management for IT hardware, software, and equipment
- Identifies, researches, and resolves technical problems.
- Keep current with the latest technologies.
- Complies with all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Recommends systems modifications to reduce user problems.
- Monitor, assign, update user requests in Coherent Corp service management application.
Education & Experience
- High School Graduate with 2 years related work experience.
- Associate degree or Technical program a plus
Skills
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Exceptional customer service orientation.
- Proven analytical, evaluative, and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive experience working in a team-oriented, collaborative environment.
- Highly self-motivated and directed.
- On-call availability.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
- Occasional inspection and installation of cables in floors and ceilings.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals
Working Conditions
- Office environment
- Manufacturing environment
- Some loud noises in manufacturing environment
- Some loud and sustained loud noises in server/data rooms
- Flexibility to support a 24/7 hours operation
Physical Requirements
- Ability to lift up to 30 pounds
- Standing up to 8 hours
- Flexibility to work in and out of a clean room environment
- Walking throughout the day to meet end-users needs
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
Quality and Environmental Responsibilities
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
Culture Commitment
Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity - Create an Environment of Trust
Collaboration - Innovate Through the Sharing of Ideas
Accountability - Own the Process and the Outcome
Respect - Recognize the Value in Everyone
Enthusiasm - Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
