Field Service Technician

• We are currently looking for a Field Service Technician to join our US team, based out of Loveland, OH.
• This is a field-based, customer-facing role, primarily traveling to customer sites performing installation, maintenance and service work.
• You will also be responsible for building a positive relationship with customers and peers, as well as completing necessary administrative tasks.
• As the ideal candidate, you are an independent go-getter and team player with a positive attitude making customer satisfaction and technical performance your priority.

• Provide installation, service, training, and troubleshooting support on dry ice production equipment and dry ice blasting machines at our customers’ facilities.
• The primary work base location for this position is Loveland, OH.
• Drive customer satisfaction through proactive communication and commitment to resolving their requests.
• Complete administrative follow-up tasks (electronically) after visiting the customer site
• Ensure that safety and quality standards are met.
• Take and respond to emergency customer service calls, taking turns with colleagues to answer the 24/7 service line.
• Identify customer needs and requirements and create proposals in collaboration with the Customer Service Coordinator.

• Education in a related technical field, e.g. electronics, electro-mechanics, basic skills in hydraulics, pneumatics.
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
• Knowledge with programmable logic controller (PLC) would be an advantage.
• Five or more years experience in field service work, e.g. with electro-mechanical, hydraulic or pneumatic equipment.
• Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty.
• Self-motivated to work independently and enjoy being in the field at customer sites with service travel 70-100% of the time including occasional international service trips.
• Strong verbal and written communication in English and a second language would be an advantage.

• Cold Jet is the market leader for world-class, state-of-the-art dry ice technology.
• Continually growing, global company with operations in 10 countries and multi-cultural work environment.
• Competitive salary package including incentive bonus.
• Company mobile phone and laptop.
• An entrepreneurial and exciting place to work, motivating and family atmosphere.

• Based in Loveland, OH with service centers located around the world.

Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done.By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com