What are the responsibilities and job description for the Service Advisor/Writer position at Coleman Equipment, Inc?
Coleman Equipment, Inc. has been a family owned and operated business since 1940. Even though times have changed, we strive daily to stay true to our purpose and values, and believe that is the key to our success.
We exist to provide equipment and support to make life better for hard-working customers who contribute to the betterment of our community
We Value:
Hard Work – Commitment – Extra Effort – All Work Has Value
Fairness – Honest Dealings – Equal Opportunity – Empathy
Service – To Our Customer – To Our Community – To Our Families
Pride – Our Work – Our History– Our Successes – Our Future
Our employees have the knowledge and experience to serve you properly, the ethics to treat you right and the friendliness to make you feel like part of the family. We look forward to serving you.
Responsibilities
- Oversee service orders and flow. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about machine problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing general machine problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekend availability
Shift:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Lees Summit, MO 64064: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18 - $19