What are the responsibilities and job description for the Site Manager position at Colibri?
Arizona School of Real Estate & Business (ASREB)
Hogan School of Real Estate (HOGAN)
Colibri Group
Site Manager
Scottsdale, AZ
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole.
Position Overview: The Site Manager is responsible for the overall health and performance of the site(s) as well as the execution of all daily student activities. The Site manager is also responsible for the management of on and offsite classrooms, campus administrative tasks, maintenance of internal and external relationships, and the training/supervision of all Career Counselors at the site. The manager is measured by his or her success in achievement of performance goals, as well as achievement of revenue goals.
Essential Functions, Duties, and Responsibilities
- Responsible for providing information to students and prospective students for all courses and programs offered by ASREB/Hogan.
- Promotes upselling, and cross-selling of all ASREB/Hogan products and services.
- Establishes a professional, customer service-oriented atmosphere in the pursuit of the highest level of customer satisfaction for all students and customers.
- Partners with the local B2B sales rep to establish and maintain business to business relationships with local insurance, real estate, mortgage banking and all other applicable business entities. Focused on ensuring ASREB/Hogan is their education choice.
- Ensures their campus location is properly staffed and open during all regular operating hours.
- Executes all daily office management/administrative tasks: i.e. class reconciliation’s, student certificates, deposit reports, physical inventory, inquiry call backs, pre-paid registration reports, career event planning, classroom assignments (on and off site), facility preparation, maintenance and security, etc.
- Reviews site and company statistics on a daily, weekly and monthly basis. Reports findings to leadership on a daily, weekly, and monthly basis.
- Plans and organizes the site to achieve maximum operational profitability, effectiveness and compliance to organizational goals, policies and procedures.
- Works closely with other sites to answer questions, share ideas / resources and to help with coverage if needed.
- Trains and supervises the daily performance of all Career Counselors. Delegates responsibilities appropriately.
- Works with ASREB/Hogan Leadership Committee Members to maintain and enhance current and future organizational objectives for the site.
- Attend training, meetings and other events as needed
- Other Duties as Assigned / needed
Other Areas of Responsibility
- Work closely with school Director to assist in projects and day to day activities of the director
- Work closely with marketing and other departments to facilitate goals and initiatives
- Implement best practices and share resources, etc. across teams.
- Project Management –responsible for ensuring opportunities to improve are implemented and documented via project plan document.
- Attend training and conferences as needed
Education and Experience:
- Bachelor’s Degree in a related field or equivalent combination of education and experience required.
- At least 3 years of prior experience working in customer service and/or sales required for the position.
- Prior demonstrated leadership ability and excellent communication skills both written and verbal are also required.
- Experience in an educational environment preferred.
- Proficiency in Microsoft Word, PowerPoint, Outlook and Excel required.
- The successful candidate will have a high level of integrity, ethics and professionalism.
- The successful candidate must be self-motivated, willing and able to take initiative and able to work both independently and with a close-knit team who depend on each other.
- Attention to detail and high level of patience and flexibility required.
Communication Skills/Requirements:
Able to effectively communicate verbally and in writing to students, faculty, and staff. Strong interpersonal skills combined with a genuine concern for people, and the ability to listen and to relate with people of all ages and walks of life are required for this position. This position requires professionalism, competence and a positive demeanor in the performance of all duties and when interacting with people within and outside the organization.
About Colibri Group
Colibri provides learning solutions to help individuals obtain professional licensure, maintain their standing with continuing education and upskill through professional development to be the best in their fields. Through a collection of brands, we serve over 1,000,000 professionals each year within the Real Estate, Healthcare, Financial Services, and Appraisal industries, among others.
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