What are the responsibilities and job description for the Customer Service position at Collabera?
Duties:
- Candidates will work in a few aspects of our complaints handling system. Will work on complaint handelling.
- Initially, will work in the lab assisting with returned product root cause investigation and evaluation submission.
- May also be tasked with assisting complaint handling process: intake, processing, and reporting on product experiences.
- May perform multiple functions within the postmarket surveillance department.
- Major responsibilities would include determining classification, review, and disposition of adverse events and medically related complaints.
- Complete FDA MDR and other outside competent authority regulatory reports.
Required:
- Associate/HS required; Bachelors preferred.
- Experience with root cause analysis/failure analysis, electrical, miscellaneous lab or engineering tasks a plus.
- Great organization skills, a history of understanding and complying with policy and procedures, medical device reporting.
- Customer service a plus.
- Experience in Handelling inbound/outbound call.
About the Company:
Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Company Size:
10,000 employees or more
Industry:
Biotechnology/Pharmaceuticals
Founded:
1991
Website:
http://www.collabera.com
Salary : $18 - $22
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