What are the responsibilities and job description for the Customer Service Representative (SAP) position at Collaborative, LLC?
Main responsibilities:
· Own product complaints as transferred from Product Support
· Collaborate with Product Support as it relates to onsite hardware repair/replacement
· Coordinate and dispatch Allergan Field Service Engineers and 3rd party service companies
to ensure successful field repairs and accurate return of defective material within 30 days of failure
· Handle all non-warranty related repair logistics and transactions
· Schedule priorities of returning systems and modules for repair based on business goals, complaints, and management priorities
· Ensure clear customer communication for all incoming repairs by obtaining accurate details from Tech Support as to nature of problem
· Verifies warranty and service contract coverage for all repairs and communicates to the customer as necessary
· Ensure all RMAs are returned from customers and oversee charges for non-compliance
· Perform other related duties as assigned
Qualifications:
· Associates Degree or equivalent work experience preferred
· 2 ( ) years relevant experience in Service / Product Support or equivalent preferred
· MS Word, Outlook, Power Point, Word and Excel (pivot tables)
· Proficient in use of SAP and Salesforce.com (Or similar CRM/ERP system)
Collaborative Technologies is proud to be an Equal Opportunity Employer.
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- No experience needed
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Hybrid remote
Ability to commute/relocate:
- Pleasanton, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- SAP: 1 year (Required)
- Salesforce or similar CRM/ERP system: 1 year (Required)
Work Location: One location
Salary : $23
