Operations Manager

Position responsibilities

The Operations Manager is responsible for the daily management of several parking facilities. This position delivers company, client and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations. This person is also responsible for recruiting, scheduling, and managing the performance of the hourly workforce assigned to the facility

In exchange for your contributions, Colonial Parking offers:

• A competitive compensation package that includes an annual performance-based incentive plan
• Opportunity for career advancement
• Engaged managers and senior leaders
• 401k Plan
• Profit-sharing
• Paid time off
• Employee loan program
• Health and Welfare benefits
• Free Parking while you work!

Positions Requirements:

• Directs and manages all frontline associates, including supervisors, cashiers, valets, attendants and custodians on a daily basis.
• Maintains proper staffing levels at all times to ensure customer service and operating standards are met through scheduling and managing on-call employees.
• Directly oversees all day-to-day activities associated with opening, managing, and closing the facility.
• Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis, and responds to corporate account requests and concerns.
• Collects deposits and reports daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness on a daily basis.
• Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores.
• Ensures the facilitys safety and security for guests and employees by reviewing maintenance checklists, and conducting periodic safety audits as directed by the companys Safety Manual.
• Responsible for resolving those customer concerns that are escalated to his/her attention by the facilitys front-line associates.
• Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office. COLONIAL PARKING, INC.
• Responsible at all times for reviewing, understanding, and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Colonial Parking is an AA/EEO/Veterans/Disabled Employer.
Employer participates in E-Verify
We maintain a drug-free workplace and perform pre-employment substance abuse testing