What are the responsibilities and job description for the CSR - Customer Service Representative position at Color Me Mine Brea?
Requirements
Must be 18 or over to apply.
Company Overview
Color Me Mine offers painting on ceramics for all ages in a fun family atmosphere. Customers choose from hundreds of ceramic shapes and dozens of colors to paint with! Our talented staff will help customers create their very own ceramic masterpiece. Color Me Mine creates an experience for the customer...one that lets the customer be creative without having to worry about finalizing their piece (firing) or cleaning up the mess!
Job Summary
Our studio guests expect knowledgeable and engaging staff, a great experience, and friendly service - can you deliver? Availability during weekdays is appreciated.
Responsibilities and Duties
1. Color Me Mine has a small staff so each team member must multitask. This means greeting people when they enter, helping them find items, assisting with painting activities, performing standard register duties, explaining about parties, group visits, and calendar activities, and entertaining our guests.
2. Assisting with painting activities includes keeping the customers table supplied with ample paint and water.
3. The ability to work comfortably and effectively with groups of any age is key. Studio associates lead and direct all activities. Experience working with children is a plus.
4. Organization, problem-solving, teamwork, and proactive behaviors. Each studio associate is required to perform daily tasks including preparing pottery, managing the studio calendar and group events, and keeping the studio neat & clean.
5. Pottery must be displayed attractively and the shelves kept neat. Studio associates are encouraged to use their own creativity in studio displays and to keep shelves organized and well-stocked.
6. New items are shipped in weekly. Studio staff opens boxes, places the items on shelves in the right category and cleans up the shipping materials.
7. Staff will be taught how to glaze and fire pieces after working a few months.
Creativity is encouraged and recognized in all aspects of the business. A friendly demeanor and pleasant disposition is required. On the job training is provided. After training, the wage is commensurate with skills and experience.
Qualifications and Skills
Previous retail and/or restaurant experience a plus.
- Customer Service. Everyone is an Artist at Color Me Mine and the staff must be able to interact with customers to bring them confidence in their work.
- Multi-tasking. Similar to a restaurant environment, you may be running a wait list while trying to turn tables with customers waiting to pickup their completed orders. A smile is the best tool for this job!
- Cash Handling. This job requires processing of payments for services and goods delivered. Basic math skills required!
Job Type: Part-time
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekends
Supplemental Pay:
- Tips
Experience:
- Retail/Restaurant: 1 year (Preferred)
Shifts:
- Mid-Day
- Morning
- Nights
This Company Describes Its Culture as:
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Type: Part-time
Pay: $16.00 - $17.50 per hour
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $16 - $18