Admin Support

Location: Colorado Springs, CO

Start Date: ASAP

Pay Rate: $30/hr

CNS is seeking Administrative Support to support a local utility department by executing the general administrative functions of a wide variety of administrative tasks including preparing documents and reports, creating application packets, verifying data, answering phones, compiling records, organizing and maintaining information, resolving billing issues, and providing general office support.

Responsibilities:

• Submitting billing requests

• Reconciling and creating work orders

• Creating work orders

• Answering phones

• Scheduling appointments for customers

• Responding to customer inquiries within 24 hours

Qualifications:

• Supporting AUT and AMI Endpoint Installers

• Answering calls from AMI Endpoint Installers and questions related to customer premises and meter/endpoint information.

• Researching field activity and meter/endpoint information in our CC&B System

• Using our Work Order Management System to verify work returned to Colorado Springs Utilities

• Contacting customers to schedule appointments for meter/endpoint exchanges

• Interpreting information from and entering data into our Work Order Management System and CC&B System

• Collaborating with Field Services Admin team to ensure work is handed off and executed correctly

• CompetenciesAbility to perform basic computer functions

• Skill in Microsoft Outlook, Word, Excel, SharePoint, Adobe Acrobat, photo viewing software, and billing software.

• Ability to verify data and enter data into forms

• Knowledge of PII Controls (data loss prevention) and data integrity.

• Experience with invoicing and billing

• Maintains filing systems as assigned.

• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.

• Performs other related duties as assigned.

Work Environment:

• This job operates in a professional office environment and routinely uses standard office equipment.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the duties of this job, the employee is regularly required to talk and hear

AAP/EEO Statement: CNS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CNS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CNS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CNS's employees to perform their job duties may result in discipline up to and including discharge.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.