Operations Support Technician (Dispatch)

Operations Support Technician (Dispatch)

This position is classified as a temporary "Hourly" position to support special projects. As such, if hired, you will be considered an at-will, supplemental full-time non-exempt employee. We anticipate this assignment to end no later than December 2024.

Who We Are

• One of the largest four-service public utilities in the nation (over 500,000 customers)
• A national leader in reliability (power on an average of 99.991% of the time)
• Diamond Designation recipient from the American Public Power Association – a utility leader in reliability, safety, workforce development, and system improvements
• Located at the base of the Rocky Mountains in the most desired city to live in the United States (U.S. News & World Report, 2022)

How Will You Make an Impact?

Our Dispatch Operations group is the central point of communication at Colorado Springs Utilities for all dispatch functions for electric, gas, water, wastewater, and revenue protection. We are seeking an Operations Support Technician to conduct outbound calls to customers for our Advanced Metering Infrastructure (AMI) deployment project. You will schedule appointments with customers over the phone to complete meter/endpoint installations. Some of the additional ways in which you will make an impact include:

• Answering calls from AMI Endpoint Installers and questions related to customer premises and meter/endpoint information
• Researching field activity and meter/endpoint information in our Customer Care and Billing (CC&B) System
• Using our Work Order Management System to verify work returned to Colorado Springs Utilities
• Contacting customers to schedule appointments for meter/endpoint exchanges
• Interpreting information from and entering data into our Work Order Management System and our CC&B System

Who You Are

• Experience providing administrative or field support
• Ability to perform basic computer functions and utilize Microsoft products (Word, Excel) is valued
• Ability to work well and collaborate effectively with others and provide exceptional customer service through a variety of channels

Our Commitment to our Employees

Our people are the heart and soul of Colorado Springs Utilities.  They keep the lights on, gas flowing, water coming in, and wastewater leaving.  We do not just say people are important – we prove it!  That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.  As an hourly employee you will enjoy the following benefits:

• Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire
• Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans.
• Medical – Select from three comprehensive medical plans, starting at $10.00 a month.  Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements
• Life Insurance – Company-paid life insurance is offered
• Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
• Paid Sick Leave –  Accrue up to 3.69 hours of sick leave per pay period for those days when you or a family member is feeling under the weather

Curious about joining our team? Learn more at https://coloradospringsutilities.jobs/jobs/