What are the responsibilities and job description for the External Service Advisor position at Colton RV?
- Are a natural people-person and a good listener who also happens to love recreational vehicles?
- Are you looking for a place that you can make a difference for customers and your fellow team members?
If you answered yes, keep reading about this exciting opportunity at COLTON RV!
Colton RV & Marine is seeking an External Service Advisor, based out of our North Tonawanda Dealership. However, we need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers and acting as a liaison between customers and the service technicians. Successful candidates will also have excellent follow-through skills and a sharp eye for detail.
At Colton RV, we exist to provide an amazing experience to our employees and customers. We thrive on being Hungry, Humble & Smart both in our actions and interactions with our co-workers, and customers alike. We know that you can do this!
Your accountabilities include:
- Greet service department customers promptly and courteously - Attitude is everything!
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Manage extended warranty claims
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
To be successful you will need:
- A high school diploma or equivalency degree is required
- At least three (3) years of experience in a service-related position is highly preferred/or similar type role from the automotive industry
- Customer Service Aptitude
- Ability to listen to customer complaints and questions
What’s in it for you?
- Competitive pay – starting at $17/hour
- Commission and/or bonuses where applicable
- Medical & Dental
- 401K Match
- Paid Vacation & Holidays
- Yearly Profit-Sharing Bonus
- Training & Travel
- Employee Purchase Program
- Employee Borrow Program (Borrow a Camper and Go Camping)
About Colton RV
In 1962 “Old-Boy” Bill Colton started an Auto Upholstery Business where he focused on the custom interiors of the most rad-ist vans of the 60’s, 70’s and 80’s. A cultural shift in the early 90’s away from the rad interior custom van market led to a new opportunity for Old Boy's two sons, Chris and Jim.
The growing camping culture in the U.S. created a need for more RV dealerships and the Colton boys jumped in with both Feet. Growth of what we know today as Colton RV came steady in the early years and exploded in the mid 2000’s. Today, Colton RV is the Largest Family Run RV Dealer in New York State and has expanded its operations into Pennsylvania as part of our five-year vision of growth.
Still family run by Jim Colton and son Casey, Colton RV has over 200 employees and are committed to providing the best experience for both our employees and customers. We start by finding employees that are Smart, Hungry, & Humble! We also believe in giving back which is why throughout the year you will see Colton RV sponsoring a variety of charitable organizations such as Make-A-Wish, Toys for Tots, Camp Good Days, & many more. We feel it’s important to contribute to the communities in which we do business.
About Colton RV
Based on a recent survey, 65 million Americans plan to take an RV trip within the next year! Although the RV Industry has never been more popular or growing at such a fast rate, it has always been an industry centered on fun, family, friends, and making life long memories.
Colton RV is a family owned RV Dealership in Western New York that has been in business for nearly 60 years. With three locations and over 140 team members, the Colton RV team has helped RV’ers find the right travel trailer, fifth wheel, or motorhome to help them enjoy life.
At Colton RV, we define our success by helping customers and fellow teammates reach their destination, whatever that may be. Members of our team are humble in putting the needs of others first, they are driven to serve and driven to achieve, and they recognize the importance of making sure everyone they interact with feel like they really matter.
If you share these values and want to join a fast paced, exciting, and growing company, apply for any open position in our Sales, Parts, Service, or Administrative departments today and join the team!
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Salary : $17 - $0
