Communication Specialist

Updated: January 2020Position Title: Communications SpecialistSupervisor: Operations Manager Position Overview: The Communications Specialist answers 9-1-1 and non-emergency telephone lines in addition to providing emergency dispatch services. The Communication Specialist operatescomplex communication systems to include a two-way radio system, multi-line telephone system andcomputer aided dispatch (CAD). This position is in the public sector, is non-exempt and representedby the collective bargaining unit. Qualifications & Experience:• Must be at least 18 years of age• Education – High school graduate or equivalent• Valid driver’s license and proof of vehicle insurance• Possess at least 1 year of customer service-related employment• Type 35 WPM, NET• No disqualifying criminal history (applicants with a felony conviction will not be consideredfor the position)Hiring Process:Testing for this position consists of several steps, including but not limited to:• Typing, aptitude & skills-based testing• Dispatch observation• Oral board interview• Comprehensive background investigation• Medical examination and drug screening, which includes screening for marijuana.• Psychological examinationJob Duties:Duties may include, but are not limited to, the following:* Operate telephone and computer equipment in receiving and processing incoming 9-1-1 andnon-emergency calls for police, fire and emergency medical services and other public requestsfor assistance.* Provide pre-arrival instructions to callers awaiting the arrival of responding emergency units(police, fire & medical apparatus).* Dispatch public safety resources and monitor status of public safety field units.* Accurately document information on units’ activities and requests. Essential Functions and Skills:* Ability to use a telephone, computer and radio simultaneously.* Ability to perform and prioritize multiple simultaneous tasks.* Study and maintains familiarity with major roads, streets, industrial areas, public buildingsand general geographic locations of cities, towns and landmarks in the response jurisdiction ofthe users of the District.* Receive and relay information from other public and private organizations; notify or activateother service agencies.* Process, input and extract information to the Criminal Justice Information System (CJIS).* Adherence to agency and State of Oregon policy and procedures which include a focus onconfidentiality, ethics and professional standards.* Maintain a positive customer service attitude with citizens, users, co-workers andmanagement.* Ability to learn new techniques, learn to operate new equipment and software programs andto adapt quickly to changing work requirements in a high intensity work atmosphere.* Regular and consistent attendance. Ability to work shifts that span a 24-hour period (i.e. day,swing, and graveyard shifts) including weekends and holidays.* Must be able to work unscheduled and/or mandatory overtime as required.