Business Development Coordinator / Internet Sales

INTERNET SALES - Our Internet Sales Department is growing and we are looking for a enthusiastic and energetic person to help with internet customers.

• No Automotive Experience? No problem! We will train you!
• We're looking for hardworking individuals with experience in Call Centers, Customer Service, Hospitality, Restaurants!
• Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team.

In this role, you will be the link between the buyer and their future vehicle. You will communicate effectively with customers through phone text, email, and social media channels, along with establishing rapport and managing customer profiles. You will be provided a guided sales processes and written scripts; in addition communicate with team members through verbal and written communications.

• We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.
• Guaranteed pay for the first 90 days then will be paid commissions based on performance. 
• Tuesday-Friday 9am - 6pm and Saturday 8-5

  Benefits    

• Medical, Dental and Vision Insurance
• Paid time off after 6 months
• Paid time off for Birthday after 6 months
• 401k 
• Paid Training 
• Employee discounts on products and services 
• Day for Charity pay

Columbus Motor Company is a Chrysler, Jeep and Dodge dealership in East Central Nebraska with outstanding core vales and a strong customer and employee centric culture.  We strive to live our vision "to be so effective that we are able to be helpful to others."  Our team goes out of their way to be effective and reach high earning potential.  

Responsibilities

• Answer customer calls and schedule sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Verify customer and vehicle information and sales needs.
• Conduct 24-hour reminder call for all sales appointments.
• Display thorough knowledge of all dealership products and services.
• All other duties as assigned.

Skills / Requirements

• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must be 18 or over in order to be covered by CMC’s Automobile Insurance.
• 1-2 years of previous call center or customer service experience preferred, but not required
• High School Diploma of GED preferred but not required
• Ability to read and comprehend instructions and information.
• Valid in-state driver's license.
• Professional personal appearance.
• Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward.
• Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows. Software: Ability to efficiently use in house software such as CRM.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Skills / Requirements

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.