Director of Operations

Columbus Zoo and Aquarium
Cumberland, OH Full Time
POSTED ON 9/28/2022 CLOSED ON 12/12/2022

Job Posting for Director of Operations at Columbus Zoo and Aquarium

Overview


Oversees Park and Visitor Operations departments and staff at the Wilds.

Responsibilities

  • Supervises park and visitor operations including: housekeeping, security, loss prevention, lodging, visitor service, admission, parking, shuttle, horseback, warehouse, food service, catering, retail, and zipline safaris (with support from the Columbus Zoo and Aquarium).
  • Oversees titles, licenses, water systems, health permits and fire inspections.
  • Responsible for preparing invoices/purchase orders for all operations, and maintaining and developing Park and Visitor operations budget.
  • Responsible for developing and maintaining all tour operations for online reservation system, coupon processing and credit card processing.
  • Responsible for the implementation and administration of the POS system for admissions, food/beverage, retail, and parking.
  • Provides input on operational impact of all new programs/projects.
  • Interviews and hires full time and seasonal staff and determines appropriate number of staff to operate productively within the budget.
  • Responsible for staff schedules within the Park and Visitor Operations Departments and documents all early and late dismissals.
  • Ensures payroll information is properly prepared, recorded and maintained.
  • Develops training materials for seasonal staff and provides adequate training.
  • Oversees physical cash handling, including drawer reconciliation and open/close process.
  • Develops product lists, determines retail pricing, orders and maintains food/beverage items.
  • Assists the retail coordinator with pricing, inventory management, staff and operating issues.
  • Coordinates and oversees special events held on property.
  • Establishes and maintains an open and constant line of communication with the Vice President on all issues.
  • Carefully documents all disciplinary problems reporting to the Vice President.
  • Develops a thorough understanding of each POS program in order to assist with clerk duties as needed.
  • Performs opening and closing procedures as needed.
  • Develops policies for all emergency and safety procedures.
  • Develops and modifies all policies and procedures ensuring that all Operations staff members have a written guideline that matches current policy
  • Responds to after-hours security alarm as needed.
  • Acts as a representative of the Wilds including appropriate dress, language and attitude in all activities, providing a positive example to all staff.
  • Provides all visitors with prompt friendly service.
  • Constantly strives to further the mission of the organization and avidly supports the Wilds, the Columbus Zoo and Aquarium, Zoombezi Bay, Safari and Golf Club.
  • Implements sustainable practices in daily tasks whenever possible.
  • Establishes diversity, equity, access, and inclusion as a priority in all programs and activities
  • Performs other duties as assigned.

Qualifications

  • High School diploma or equivalent required. Bachelor’s degree preferred.
  • Two years previous supervisory experience required.
  • Three years of management experience in a similar industry preferred.
  • Administrative and organizational skills required.
  • Excellent customer service skills required.
  • Independent decision making/problem solving ability.
  • Computer and presentation skills required.
  • Positive professional attitude.
  • CPR/first aid training preferred.
  • Ability to work a flexible schedule including evenings, weekends and holidays required.
  • Ability to communicate well both verbally and in writing required.
  • Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision required.
  • Ability to provide excellent guest service by positively interacting with guests and upholding the Make it G.R.E.A.T. standards required.
  • Ability to develop and maintain cooperative working relationships with all Wilds/Zoo team members and contacts regarding company business required.
  • Ability to adhere to standard operating procedures including but not limited to safety protocols required.
  • Possession of a valid Ohio motor vehicle operator’s license and a good driving record required.
  • Ability to successfully complete a pre-employment drug screening required.
  • Ability to successfully complete a criminal history background check annually required.
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