Business Process Improvement Manager

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services."

Job Summary

Evaluates, designs, executes, measures, monitors and controls business processes across the organization. Works with business stakeholders across the organization to ensure that business process outcomes are in harmony with an organization's strategic goals. Champions continuous process improvement throughout the enterprise, and promote the implementation of best practices of LEAN, Six Sigma or related process improvement.

Job Description

Core Responsibilities

• Plans, performs and implements process improvement initiatives from sales order intake through delivery for managed network, unified communications, and security services.

• Diagrams and evaluates existing processes and develop metrics that provides data for process measurement, identifying indicators for future improvement opportunities.

• Utilizes process data and metrics to identify business process challenges and recommends innovative business and technical solutions for improving operation efficiency and effectiveness.

• Works with individual teams to optimize process flows to increase organization efficiency and reduce cycle times for service delivery. Discerns between a business process and a series of steps captured on a flow chart. Maps process flows into workflow tool for day to day management and reporting of tasks.

• Prioritizes and leads process improvement activities across the enterprise in support of all departments and functional areas. Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

• Leads the development of business requirements and improved processes, through analysis of current state, determination of potential solutions, and collaboration across stakeholders and teams.

• Monitor process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objective are met and return on investment is realized.

• Facilitates teams to critically review current processes for effectiveness, quality and simplification.

• Identify areas where addition of automation would be beneficial to achieve overall performance improvement objectives.

• Additional duties as assigned.

Knowledge:

• Proven understanding of ordering, service provisioning, and billing business systems and development methodologies

• Experience as a Product Owner defining requirements,, lifecycle methodology, process analysis and design

• Understanding of Scrum methodology, including ceremonies and roles, along with experience in change management and user adoption

Skills:

• Demonstrated skill in data configuration, workflow management and reporting automation

• Good relationship building skills and ability to operate effectively with business units. Gaining advocacy through influence is essential

• Apply agile concepts with a solution driven approach

• Strong analytical skills; ability to perform system analysis and draw conclusions by relating information from different sources, including root-cause analysis and issue resolution

Ability:

• Able to quickly identify capability gaps, identify plausible solutions, develop prototypes and implement new functionality based on business needs

• Strong communication skills with a high degree of accountability

• High degree of problem solving and decision-making ability

• Ability to collaborate successfully across the enterprise at all levels of the organization

• Exceptional interpersonal and communication skills, working well in a team environment, able to work in a diverse environment and adhere to the highest ethical standards

• Ability to create and meet timelines cognizant of business needs and constraints

• Highly self-motivated, driven work ethic, keen attention to detail and exceptional customer service orientation

• Ability to collaboratively work directly with retailers, internal business partners, outside consultants and IT team members

• Ability to multi-task and prioritize in a fast-paced environment

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.