Sr Director, Video & Unified Communications Experience

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.
Job Summary
Do you have a passion for transforming the way people work? Then this job is for you! It's a very exciting time in IT at Comcast as we work to transform the way the business gets work done in this new hybrid landscape. As Sr Director of unified communications, you will drive the future of real time communication and video conferencing technologies across a large enterprise. You will be a leader in this space and will work directly with the headquarters business, regional divisions and vendor partners to move Comcast's real-time collaboration capabilities forward. You should be passionate about areas including evolving traditional communication methods, real-time collaboration technologies and the enterprise conference room experience. You will provide be responsible for thought leadership and evolve this landscape to fuel the future of hybrid work. Responsible for the overall real-time voice & video collaboration experience across Comcast. This role will stay abreast of technology trends, understand what's working/not working for the business, devise solution strategies, produce product roadmaps and drive overall project execution to deliver capability for the business. Collaboration tool strategies should encompass a multitude of interfacing technologies and includes working with vendor partners to drive feature enhancements that further Comcast's goals to provide intuitive, value-added technology experiences. Core technologies include Microsoft Teams and Cisco. Create the enterprise-wide technology strategy including objectives for systems that ensure quality of service and optimize the video, voice, and collaboration experience. Focus attention on the development of next generation systems. Align operational plans with business objectives. Provide subject matter expert guidance to teams and employees as required. Develop processes and procedures to drive efficiencies, assist in development, and meeting of, departmental goals. Provide leadership and direction for teams which includes multiple functional areas.
Job Description
Who does the Sr Director Unified Communications work with?
You will work directly with the Telephony, Video and Collaboration teams to ensure the quality of end-to-end experience for users in conference rooms, calls and hybrid meetings/events. You shall collaborate with industry authorities from subject areas including virtual meeting/event tools, audio and video technologies and AV Integrators providing installation & upgrade services. You work closely with Microsoft, Cisco, 3rd party hardware vendors and other leaders in the collaboration tools space. You will partner with other technology companies like Polycom, Logitech and Crestron to influence and support products deployed within the Comcast environment. You will work with Comcast AV and IT peers, as well as engineering teams from across the national footprint including the Divisions, Partner Teams, NBC Universal and SKY.
What are some exciting problems you'll be working on?
Comcast seeks to be a leader in the hybrid workplace experience. We are passionate about standardizing and improving the conference rooms experience, evolving our a hybrid events' solutions and producing hybrid and on-site events. We are looking for individuals that bring thought leadership to build an outstanding collaboration experience that levels the playing field no matter where one participated from. A successful leader in this role will be passionate about ensuring the effective deployment and performance of current and future solutions, as well as devise future solutions to support new collaboration needs. You will implement a next generation monitoring solution to enable proactive alerting on in-room and infrastructure issues. Evaluate new product releases for business value.
Where can you make an impact?
The Workplace IT organization where this position reports into made a significant impact during the recent pandemic in getting the business productive from home and then back in the office - expectations are high and this position will be counted on to continue to evolve the real-time collaboration landscape to continue to enhance business productivity and fuel innovation. Comcast is a very distributed workforce and the business is counting on this organization to create the best hybrid work environment possible.
What You'll Do:
- Direct team is understanding business needs, capability gaps and evaluate future technologies to support the hybrid work experience.
- Direct the application of lab spaces and testing facilities for next generation AV equipment
- Provide technical leadership and mentorship with regards to practices, procedures, and techniques. Serve as a guide and mentor for junior level Engineers.
- Know the latest with technological developments within the industry. Supervise and evaluate applications and products. Review literature, and current practices relevant to candidate solutions.
- Present and defend architectural, design and technical choices to internal audiences.
- Research and lead others in investigation of new technology areas. Work with industry partners to identify necessary systems and to develop new standards. Remain abreast of new products and technology.
- Architect solutions to satisfy business and product needs in near and long term timelines.
- Develops business cases, roadmaps and models to influence strategic spending.
- Direct and forecast technology needs to meet business objectives. Recommend action plans or solutions. Influences design and development strategies
- Implement major technology projects and changes
- Advise customers and stakeholders regarding technology direction and related issues.
- Drive continuous improvement in the development of both solutions and the team members
- Train, evaluate, coach and counsel employees to improve skills in troubleshooting and customer service
- Communicates and manages all performance objectives to ensurecompliance with company philosophy and business goals.
- Lead and develop direct reports
- Consistent exercise of independent judgment and discretion in mattersof significance.
Here are some of the specific technologies we work with day to day
- Microsoft - Teams Devices & Direct Routing, 365 Suite, Azure, Exchange Online
- Cisco - WebEx, Telephony, Telepresence, Contact Center
- Comcast Digital Voice telecom carrier infrastructure
What You'll Bring:
- Expertise: Demonstrated thought leadership in the unified communications space
- Leadership: Proven ability to orchestrate and motivate teams
- Communications: Good communicator and able to clearly articulate complex issues and technologies
- Boldness: Stand up for great ideas and engage executives in building/selling vision.
- Ability to Influence: Able to use both logic and emotion to win over diverse audiences as you are implementing the product vision and strategy that you believe in.
- Emotional Intelligence: Use emotional intelligence to influence employee behavior and drive product adoption
- Enthusiasm: Enthusiasm is contagious. Bring others along with you through vision, strategy and hardworking attitude.
- Tenacity: The ability to keep going despite facing difficult people and circumstances.
- Commitment to Excellence: Excellence in the work you do and deliverables (presentations, marketing materials, business cases, etc..) as well as the details of the products themselves.
- Communications: Ability to bridge technical and business audiences and communicate with Executives
- Agility: Comfortable working in a fast-paced agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Master's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.