What are the responsibilities and job description for the Supervisor, Installation & Service position at Comcast?
Job Summary
Job Description
Core Responsibilities
Core Responsibilities
- Coaching: Provides daily mentoring and feedback to team members, who are enthusiastic about customer engagement and education of products and services by instilling trust, encouragement, motivation, and accountability. Builds coaching plans in a feedback session.
- Change Management: Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers, and employees.
- Employee Leadership: Promotes positive employee relations by encouraging a team environment of open communication, approachability, and fair and consistent treatment of all employees within a workforce dedicated to diversity.
- Customer Advocates: Responds to customer high-level concerns to understand issues and offer helpful solutions in driving customer happiness.
- Organizational Excellence: Monitors performance levels and team member activities, communicates and fosters adherence of all company policies; takes appropriate action when applicable supporting an employee and customer-centric organization.
- Recognition: Celebrates and reinforces employee successes through recognition and promotion.
- Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
- Group Champion: Facilitates routine huddles with the team passionate about improving the employee experience and the customer experience, while also educating the team on new products and services. Develops action plans a tool to assist with mentoring employees as needed.
- Works cross functionally to ensure that sophisticated issues are resolved accurately and timely. Ensures proper follow up with customer and others as needed.
- Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
- Flexibility: Schedule flexibility is critical as role may require nonstandard working hours.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Will work nights and weekends, variable schedule(s) as applicable.
- Other duties and responsibilities as assigned.
Employees at all levels are encouraged to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.
- Win as a team make important things happen by working together and being open to innovative ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what is right for each other, our customers, investors, and our communities.
Disclaimer:
- This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
