What are the responsibilities and job description for the Technical Support Specialist position at Comcentric?
We are seeking a Technical Support Specialist for a 3 month contract in Laurel, MD.
Responsibilities:
- Performs day-to-day backup, recovery, performance tuning, monitoring of batch cycles, updating technical documentation, monitoring log files and error handling, problem determination and resolution, and deployment.
- Works in OS/390 mainframe multi-platform environment on an assigned and rotating shift, monitoring all peripheral equipment using JES2, MVS, and UNIX commands.
- Provide IT service desk support & desktop support during and after business hours, take calls from end-users, create IT service trouble tickets, troubleshoot desktop issues, provide Tier 1 and Tier 2 IT desktop support for end-users.
- Resolves complex computer operation problems efficiently and effectively.
- Reviews system message logs, identifies incomplete jobs that did not process correctly, and initiates actions required to reprocess aborted or incorrect jobs.
- Operates LUMINEX to include tape management and troubleshooting.
- Responsible for OPS/MVS operational management.
Qualifications:
- Computer operations experience in z/OS mainframe environment with JES2, MVS CA-1 and CA-7 skills
- Experience with Solaris and MVS platforms
- Experience with JCL
- Knowledge of LUMINEX, and RDBMS technologies
- Experience with data center monitoring tools like SolarWinds, Traverse, APC StruxureWare, and Oracle OEM.
- Ability to work weekends, holidays and various shifts as needed to meet staffing requirements
- 2 years computer operations experience supporting mainframe and mid-range and Intel platforms in a large corporate environment
Candidates must be a US Citizen or Green Card Holder.
If qualified, interested, and available (or know of somebody who is), please send an updated resume and pay requirements for immediate consideration to bonnie.kutin@comcentric.com
Bonnie Kutin
Recruiter
Comcentric Inc.
bonnie.kutin@comcentric.com
(805) 208-2137 direct
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