What are the responsibilities and job description for the Contact center agent position at Comerica Bank?
Job Description
Contact Center Agent Tier 2 The office is currently located in Auburn Hills and relocating to Farmington Hills in Q1 of 2024 Location : Farmington Hills Michigan Our customer contact center is open Monday through Friday, 8am-9pm and Saturday, 8am-5pm.
What we can offer you
- Competitive compensation starting at $
- Hybrid work schedule upon successful completion of introductory period
- Career Growth - promotional opportunities
- Afternoon shift hourly premium. Language (Spanish) hourly premium
Incentive program based on performance
- Offers wide range of shifts Monday-Saturday
- Paid Time Off (PTO), Paid Holidays for Full Time / Part Time Employees
- Health, Dental, Vision, 401k match, Pension, and Life Insurance
- Earn $1,000 for every qualified new hire referral
- Comerica Call Center earned the Gold Award for Training Excellence!
- Looking to work with a diverse team? Join our Team!
A Contact Center Agent Tier 2 will have a passion for providing exceptional customer service whose main objective will be to assist customers with moderately complex requests, with a primary focus on Mastercard Debit Cards.
Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management, problem solving, troubleshooting and organizational skills.
The Customer Contact Center offers growth opportunities for those who seek advancement. Position Responsibilities :
- Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution.
- Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc.
- Complete less complex account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
- Assist customers with basic web banking functions, such as unlocking and resetting passwords.
- Meet or exceed individual productivity and quality assurance objectives.
- Able to effectively collaborate within and across teams and departments.
- Use problem solving tactics to analyze and troubleshoot customer challenges.
Last updated : 2024-05-24
